Community Manager

Summary

Join Luxury Presence, a leading digital platform revolutionizing the real estate industry, as their new Community Manager. In this role, you will build and scale the agent entrepreneurial community, fostering connections and amplifying user success. You will manage and evolve the community experience, creating spaces for sharing and collaboration. The position involves designing both digital and in-person experiences to drive engagement and loyalty. You will act as the voice of the community within the organization, providing actionable insights and feedback to cross-functional partners. This is an exciting opportunity for a relationship-builder passionate about driving engagement and amplifying customer voices.

Requirements

• Exceptional communication skills with a clear, confident, and warm tone
• Strong community-building instincts; able to foster connection and shared purpose among diverse user groups
• Strong attention to detail and passion for hospitality
• Experience with community management platforms such as Circle, Slack, or Discourse
• Operational mindset with strong project management and prioritization abilities
• Analytical thinking: able to track engagement trends and translate feedback into insights
• Familiarity with marketing, social, and CRM tools such as HubSpot
• 3–5 years in a community building role, ideally within real estate or working with entrepreneurs (e.g. creators, freelancers, founders, etc.)
• Demonstrated success in launching, growing, and managing online communities
• Experience with community engagement reporting and a perspective on what “good” looks like
• Proven ability to lead programs and initiatives with minimal oversight
• Cross-functional collaboration experience across marketing, product, and support

Responsibilities

• Design and lead a vibrant, multi-channel community experience that blends digital and in-person touchpoints
• Develop and manage ongoing content, events, and facilitated discussions that foster meaningful connections and peer-to-peer learning
• Launch new programs, including content series, office hours, referral forums, networking opportunities, city meetups, and more, while continuously iterating based on member feedback
• The community will directly support Net Revenue Retention (NRR) by driving customer engagement, reducing churn, and enabling community-led expansion opportunities
• Design, launch, and manage a customer Ambassador Program that transforms top-performing agents into brand advocates and peer leaders
• This program will create pathways for Ambassadors to showcase their expertise, contribute content, host community events, and generate customer referrals
• You will develop a strategy to recruit, onboard, and activate Ambassadors, setting measurable goals for participation, engagement, and lead generation, while ensuring that their contributions are celebrated and aligned with the Luxury Presence brand
• Act as the voice of the community within the organization by consistently surfacing actionable insights, trends, and product feedback to cross-functional partners in product, marketing, customer success, and support
• Establish regular feedback channels and reporting cadences to ensure community perspectives directly shape product roadmaps, feature prioritization, and customer experience initiatives
• Collaborate closely with internal teams to close the loop, demonstrating to community members how their input drives product priorities
• Build the systems, processes, and playbooks that will scale a high-impact community
• You’ll define what great looks like by setting clear success metrics, creating sustainable workflows, and developing documentation that empowers future growth
• Track and analyze key performance indicators, including engagement rates, content effectiveness, and member satisfaction

Preferred Qualifications

• Experience building communities of real estate professionals or entrepreneurs strongly preferred (e.g. creators, entrepreneurs, founders, freelancers, etc.)
• Preferred experience bridging digital and in-person community building