Learning Design & Delivery Manager

Summary

Join Help at Home, a leading provider of in-home personal care services, as the Manager, Learning Design & Delivery. This remote position, with quarterly travel, requires managing a team of Field Trainers, developing training materials, and ensuring training aligns with business needs. You will lead instructor-led training, provide coaching, and evaluate delivery needs across markets. The role demands strong communication, presentation, and instructional design skills, along with experience managing a training function in a comparable-sized company. Help at Home offers a comprehensive benefits package, including healthcare, paid time off, 401k, and ongoing training opportunities.

Requirements

• Exhibits exceptional ability in both verbal and written communication skills
• Demonstrates strong and effective presentation skills
• Possesses expertise in using various training platforms and methods
• Displays the ability to evaluate and research diverse training options and alternatives
• Displays the ability to design and implement highly effective training and development programs
• Ability to build strong relationships and deliver customer centric solutions
• Excellent planning, organizing and project management skills
• Ability to apply instructional design and adult learning principles
• Strong attention to detail and analytical skills
• Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Proficient with Microsoft Office Suite
• Demonstrated proficiency with authoring tools for eLearning creation (e.g. Articulate 360 suite, others)
• Bachelor's degree in a relevant field required
• A minimum of eight (8) years of professional experience in the area of training and development
• Five (5) years of experience managing a training function at a company of comparable size
• A track record of proven and successful leadership in overseeing a training and development department
• Ability to demonstrate experience in content creation, training process management, and successful development of ongoing training and development programs
• Prolonged periods sitting at a desk and working on a computer
• Monthly or quarterly travel required

Responsibilities

• Manage a team to review current operations, develop recommendations, and deliver on roadmap
• Manage scheduling and coverage plans for field training team
• Lead instructor led training for select programs when required
• Provide coaching, guidance, and feedback to Field Trainers
• Design training materials and learning plans that support the development of caregivers and other Field employees
• Evaluate ongoing delivery needs across Help at Home markets to ensure outcomes are in alignment with business strategy and priorities
• Work across teams to deliver cohesive training plans
• Support training and coaching respectively through trends, dashboards, and metrics working with Branch Manager, and supervisory Staff
• Ensure all programs meet regulatory expectations and standards
• Performs other duties as assigned

Preferred Qualifications

• Knowledge of SharePoint and Smartsheets a plus
• Previous experience in home health/home care setting strongly preferred

Benefits

• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40+years of history in a high-demand field