Design Manager, Group Level

Summary

Join Multiverse and help us set a new course for work. As a Design Manager, you will elevate UX quality and effectiveness across the Product Fundamentals product group. You'll help deliver against the "Cost to Serve" OKR, building smarter systems that reduce operational effort without compromising user experience. This role involves shaping UX vision and priorities, aligning cross-functional squads around user-centered goals, and leading a team of 2–5 product designers. You will also champion quality and growth, drive scalable, cost-efficient systems, and collaborate across disciplines. The ideal candidate will have proven experience leading design teams and scaling quality in fast-paced environments, strong UX craft and systems thinking, and excellent collaborative skills.

Requirements

• Proven experience leading design teams and scaling quality in fast-paced environments
• Strong UX craft and systems thinking, with a portfolio showing real-world impact
• Skilled at balancing strategic leadership and hands-on contribution
• Collaborative by nature — building strong partnerships across Product, Engineering, and Data
• Comfortable embedding Growth Design principles and experimentation mindsets
• A strong coach who grows designers’ craft, confidence, and impact
• Fluent in Figma and fast at using prototyping for communication and alignment
• Embodying Multiverse values, especially "Development is at our core."

Responsibilities

• Shape UX vision and priorities across your group
• Align 3–4 cross-functional squads around user-centred goals, driving quality, efficiency, and measurable impact
• Be a hands-on leader (Player-Coach)
• As a Player , you'll spend around 40% of your time actively contributing to strategic discovery, vision prototyping, and unblocking squad work
• As a Coach , you'll spend around 60% of your time developing your team — growing skillsets, managing performance, and raising the UX quality bar
• You'll lead from both the pitch and the sidelines, flexing your hands-on involvement based on team needs and maturity
• Champion quality and growth
• Embed critique culture, QA standards, and operational UX excellence across your squads
• Drive scalable, cost-efficient systems
• Design smart solutions that reduce internal effort and increase user satisfaction
• Collaborate across disciplines
• Work closely with Research, Data, Product, and Engineering partners
• Embed Growth Design practices
• Help your team prioritise experiments, optimisation, and measurable improvements
• Evolve our design operations
• Shape planning rituals and workflows that support fast, sustainable delivery
• Hire, lead, and develop your team
• Manage 2–5 product designers, building a culture of high performance and creativity

Preferred Qualifications

• Show proof of curiosity through side projects — experimenting with things like 'vibe coding' , new AI tools , or self-driven UX challenges
• Bring multidimensional experience across complementary areas like coding, copywriting, motion design, video editing , or growth marketing
• Can obsess over specific problems, going deep to truly understand the nuances of a user need or system challenge

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days and 2 company-wide summer shut-down days and 8 bank holidays per year
• No-cost and low-cost health and wellbeing options, including medical insurance, medical cashback, Gympass and online mental health resources
• Access to cost-saving schemes that include our Cyclescheme, Techscheme & Workplace Nursery Scheme
• Security for the future with life insurance through AIG and access to our pension scheme. We now offer two pension schemes: net pay arrangement and salary sacrifice. For our salary sacrifice scheme, you would contribute a 5% employee contribution and we would contribute a 4% employer contribution, on all base pay
• Perks: quarterly team socials and winter parties, hybrid working, work from abroad scheme, and more!