Client Delivery Manager

Summary

Join dLocal, a global payments company, as a Delivery Implementation Manager to lead successful client implementation projects. You will own end-to-end project delivery, ensuring alignment with scope, timeline, and budget, and act as the primary point of contact for stakeholders. Responsibilities include coordinating cross-functional teams, managing resources, mitigating project risks, and developing project documentation. The ideal candidate has 5+ years of project management experience in the payments or fintech industry, exceptional organizational skills, strong problem-solving abilities, and excellent communication skills. dLocal offers a remote-first, flexible work environment with various benefits, including flexible schedules, a referral bonus program, learning and development opportunities, language classes, a social budget, and dLocal Houses.

Requirements

• Experience: 5+ years in project management with proven track record in the payments or fintech industry ; mid to high-level technical or domain knowledge preferred
• Exceptional organizational and multitasking abilities
• Strong problem-solving and decision-making skills under pressure
• Excellent verbal and written communication in English; fluency in additional languages is a plus
• Proficiency with project management tools and methodologies (e.g., Jira, Agile, Scrum, PMP certification is a plus)
• Proficiency with organizational tools and CRMs (e.g., Excel, Hubspot, Monday)
• Highly ambitious, self-motivated, and resilient in overcoming challenges
• Hands-on mentality; willing to roll up sleeves and drive progress directly
• Communicative and persuasive, with the ability to align diverse stakeholders
• Committed to continuous improvement and operational excellence

Responsibilities

• Own end-to-end project delivery, from planning to execution and closure, ensuring alignment with scope, timeline, and budget
• Act as the primary point of contact for internal and external stakeholders during the implementation phases (ideally after the solution and design phases are concluded)
• Coordinate cross-functional teams and manage resources to deliver tailored solutions to clients
• Identify and mitigate project risks, resolving issues promptly to maintain delivery momentum
• Develop and maintain comprehensive project documentation, reporting progress to senior leadership
• Collaborate closely with the Regional Head to align delivery outcomes with regional business strategies
• Continuously improve implementation methodologies and best practices based on lessons learned
• Represent the company with professionalism in client-facing engagements, fostering strong relationships

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!