OKX is hiring a
Learning & Development and Quality Assurance (Dutch Speaker) in Europe

Summary

The Learning & Development | Quality Assurance specialist (LDQA) is responsible for designing, developing, and implementing effective training programs and materials for employees within an organization at OKX. They will also ensure the quality and effectiveness of these training programs through evaluation, assessment, and continuous improvement. The successful candidate will collaborate with internal and external stakeholders to identify training needs and design training programs, manage their delivery, conduct audits to ensure accuracy and adherence to established standards, and initiate and lead continuous process improvement.

Requirements

• Minimum 2-4 years experience in Training or Quality Assurance role preferably in Customer Service/Customer Due Diligence/Fraud Risk/Anti-money Laundering operations
• Experience with learning management systems (LMS) and e-learning development tools
• Able to communicate fluently(speaking and writing) in English and one of these languages - Dutch
• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels of the organization
• Independent and able to multitask, able to work within timelines
• Comfortable working in a fast-paced, dynamic environment with changing priorities

Responsibilities

• Develop and maintain training content and quality nuances for global business services teams
• Collaborate with internal and external stakeholders for training-need-analysis (TnA) exercise, ongoing training recommendations based on product/process knowledge test (PKT) results
• Point of contact (POC) and trusted partner for internal stakeholders on training progress reports and interventions including training and development activities planning, attendance, results of tests and assessments, and retraining requirements
• Introduce and presents training and development programs using various forms and formats including group discussions, lectures, simulations, and videos
• Conduct daily audits based on the group target assignment as per the quality assurance parameters
• Close any training and knowledge gaps with internal team (Learning & Development, Quality Assurance and Content) as well as stakeholders through calibration to drive positive value and impact to the organization
• Initiate and lead continuous process improvement by analyzing performance reports to identify trends and patterns that may interfere with achieving goals and communicating with the necessary team for further action