Focal Systems is hiring a
Director of Learning & Development

Summary

Focal Systems is hiring a Director of Learning & Development to lead the L&D function globally. The role involves developing and implementing high-impact L&D programs, establishing partnerships with the business, conducting organizational needs analysis, delivering training sessions, and managing the L&D budget. The ideal candidate should have a Bachelor's degree in Human Resources or a related field, 10+ years of experience in talent development, strong project management skills, and expertise in learning theories and instructional design.

Requirements

• Bachelor's degree in Human Resources, Organizational Development, Education, or a related field (advanced degree preferred)
• 10+ years experience in talent development with proven expertise in building, scaling and refining impactful programs, products, processes, and frameworks
• Strong project management skills, capable of coordinating multiple learning initiatives simultaneously
• Possess in-depth knowledge of learning theories, instructional design principles, and adult learning methodologies
• Proficient in using learning management systems (LMS) and other e-learning platforms to deliver and track training programs

Responsibilities

• Help the Company meet its objectives by developing & implementing high-impact L&D programs in line with business needs and priorities
• Establish strong partnerships with the business to gain a strong understanding of current business issues and opportunities, as related to learning and development
• Conduct organizational needs analysis and create training plans to ensure that all employees have the required competencies to excel in their roles
• Deliver training to various parts of the business and working with various stakeholders to coordinate and organize training sessions
• Collect feedback on completed training to evaluate and measure results and make improvements where required
• Source and recommend vendors and other external partners to design, develop, and/or deliver learning solutions where applicable
• Manage the L&D budget
• Define and lead projects focused on continuous improvement
• Craft and communicate a clear vision for the L&D function on Product Support
• Empower our customers, from Direct Support to Community, to achieve success with their goals by ensuring they have the training and resources they need
• Provide agile solutions to respond to the rapidly evolving learning and performance needs of the business
• Design a robust maintenance and continuous improvement strategy to ensure content is relevant and consistently meets the evolving needs of the team
• Partner with Product and Engineering to ensure internal teams are prepared to effectively support new product and feature launches
• Define, implement, and report on key performance metrics for L&D, surfacing meaningful insights to our broader Product Support organization and cross-functional partners
• Advocate for quality improvements in our product and operational processes through effective storytelling that is backed by qualitative and quantitative data
• Partner with the People team to enhance our career development framework for our Product Support functions
• Ensure the Operations team is equipped to handle critical escalations, providing swift customer responses and keeping our internal teams up to speed on progress and issue resolution

Benefits

• Competitive Salary & Attractive Stock
• Catered lunches
• Paid Time Off
• Quarterly Team Retreats
• Education grant