Learning & Development Consultant

Summary

Join Lyra Health as an L&D Consultant and guide clients on utilizing appropriate services to meet their proactive wellbeing needs. You will add value to existing accounts, provide impactful program recommendations, and demonstrate innovation in problem-solving. Build positive relationships with internal and external clients, manage expectations, and ensure smooth implementation of bookings. Responsibilities include aligning expectations with providers, communicating effectively with facilitators, and managing projects. Maintain sound commercial acumen, ensuring contract adherence and profitability. The role requires experience in employee wellbeing or learning and development, a degree in a relevant field, and excellent communication skills.

Requirements

• Ideally 2-5 years experience working within Employee Wellbeing / EAP or related industry and/or working within Learning and Development fields (provided some exposure to Mental Health / Wellbeing materials)
• Undergraduate or postgraduate degree or equivalent qualification in Psychology, Mental Health, employee Wellbeing, EAP fields
• Self starter, highly influential, diplomatic and a true team player
• Excellent “customer” facing and relationship-building skills
• Competent working remotely and using virtual platforms for interaction
• Computer competent and comfortable working and communicating online (primarily virtual meetings)
• Fluent in English with strong verbal and written communication skills
• This position is based in Mexico with an office in Mexico City and remote work is possible provided the person can ensure their own strong and reliable power and Wi-Fi connection as these are are vital for remote work role

Responsibilities

• Act as a guide and advisor to Clients directly and through Account Management on behalf of L&D regarding appropriate services they can book to meet customer’s proactive wellbeing needs (Note this is at an Organisational level, not at an individual level. L&D is group based interventions with a Company or Team, not individual)
• Add value to existing Lyra Mental Health and Employee Assistance Programme accounts, through L&D consulting support, in ways that support contract retention and further customer investment in Lyra
• Provide sound, impactful, appropriate, and clinically sound programme and intervention recommendations to meet Clients' L&D needs (often in collaboration with our departments and global; stakeholders at Lyra)
• Demonstrates ability to innovate effectively and within reason where needed to solve problems and adapt products to meet client demands
• Proactively seek out opportunities to lay foundations for future L&D Work @ key and strategic clients
• Through professional reporting and strategic recommendations that serve both the interest of the client and, where appropriate, further opportunities for L&D
• Through attending suitable meetings to give feedback/showcase value/pitch solutions and calling in leadership/product expert support where needed
• Build positive supportive relationships with clients (both global and local), showcasing professionalism, responsiveness and reliability in your interactions, building their trust in your and Lyra's ability to deliver high quality services
• Build positive supportive relationships with Account management Teams, acting as a support to/liaison with them on behalf of L&D
• Manage internal and external client expectations of L&D proactively and responsively, demonstrating a balance of customer-centricity and flexibility with L&D boundary protection (operational and commercial)
• Regular check ins and alignment with colleagues to ensure smooth implementation of bookings
• Ensuring alignment on expectations (from or to) local office providers, and advising local offices regarding L&D catalogues and commercial parameters where needed
• Ensuring briefings are clearly articulated and timeously communicated to facilitators when needed
• Ensuring overarching project management of accounts and broad projects (and that sub-components e.g. operations / content / reporting etc. are delegated where needed)
• Ensuring content is fit for purpose and adapted by self (minor edits) or by product team (significant edits/builds) where needed, and that commercial implications are communicated and effected
• Sound commercial acumen, compliance, and financial management of portfolios (contract adherence, ensuring feasibility and profitability of services proposed, not over-promising, and treating both client and suppliers with fairness)

Preferred Qualifications

• Experience working with commercial elements and financial management will be valued
• Experience working across multiple countries / globally will be valued