Learning & Development Specialist

Summary

Join our global L&D team as a creative and detail-oriented Learning & Development Specialist. You will play a key role in designing and delivering impactful onboarding learning experiences. You will leverage instructional design expertise, project coordination skills, and technical knowledge of learning platforms to develop and scale onboarding programs. Collaborate with subject matter experts and the L&D team to ensure engaging and consistent onboarding content. Maintain and improve the learning platform, ensuring a positive user experience. Support the company's Learning Management System (LMS) and work with stakeholders to gather feedback and implement improvements.

Requirements

• Strong English language communication skills, both written and verbal
• Experience in Learning & Development, with a strong emphasis on onboarding and early-career programs
• Proven skills in instructional design and content development, with a learner-centered approach
• Expertise in Learning Management Systems (LMS), especially Docebo, including content organization, user experience, gamification and platform administration
• Hands-on experience with eLearning tools (e.g., Elucidat) and basic video editing software
• Understanding of learning analytics, performance measurement, and incorporating feedback into continuous improvement
• Proficiency in Google Suite tools for collaboration
• Comfortable working in distributed, global teams with the ability to manage multiple priorities and collaborate effectively across time zones
• Comfortable working in environments that are culturally diverse, fast-paced and always changing
• A results-driven mindset, with a balance of initiative, teamwork, and accountability
• Resilient. Can accept feedback and admit when you’ve made a mistake

Responsibilities

• Design & Develop Engaging Learning Content: Create and update onboarding materials that are relevant, accessible, and aligned with learner needs
• Collaborate with subject matter experts to design structured learning paths and training modules
• Adapt and refine existing content to maintain consistency and efficiency
• Apply basic visual and multimedia design skills to enhance learning experiences
• Use tools like eLearning authoring platforms and video editing software to produce high-quality content
• Manage Learning Platform Setup & Maintenance: Own the setup, configuration, and ongoing maintenance of onboarding programs in the learning platform
• Structure and manage learning journeys to ensure an intuitive, engaging user experience
• Serve as the go-to expert for platform-related updates, troubleshooting, and reporting
• Set up accurate learner records and ensure data integrity across all programs
• Learning Management System (LMS) Support and Collaboration: Collaborate with relevant teams to support the ongoing development and maintenance of the company’s Learning Management System (LMS)
• Monitor and enhance the user experience across the LMS platform, including evaluating usability, clarity, and ease of access to learning content
• Regularly audit and update learning content to ensure it remains accurate, relevant, and aligned with business goals
• Support the organization and structure of LMS components—such as landing pages, menus, channels, and navigation—to ensure they are intuitive and user-focused
• Work with stakeholders to gather feedback and suggest improvements that enhance the overall learning experience
• Implement and maintain clear standards for content organization and navigation to support a seamless learning journey

Benefits

• There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you
• But we also balance autonomy with the strength of our cultivation culture
• This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow
• We see value in helping each other be our best and that extends to empowering our employees in their career journeys