Sales Development Specialist II

Summary

Join Rackspace Technology as an outbound sales professional and develop a portfolio of buying customers. You will make outbound sales contacts, pursue leads, accept orders, close sales, maintain customer records, and complete required documentation. Identify and qualify prospective customers, recording sales prospecting activity in company systems. You will utilize provided information to contact potential customers, conduct needs analysis, and develop new business via telephone and mass communication. Prepare and analyze sales pipeline reports and dashboards. Adhere to company security policies and procedures.

Requirements

• Basic knowledgeable in professional sales training and sales process
• Basic understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline
• Basic knowledge of Rackspace product portfolio, strategy, competitors, and customers
• High School Diploma or regional equivalent required
• Bachelor's Degree required, preferably in field related to role
• At the manager’s discretion, additional relevant experience may substitute degree requirement
• 2 - 4 years of experience in the field of role required
• Active Listening
• Business/Sales Development Skills
• Client/Customer Service
• CRM Software Skills
• Data Analysis
• Data Management
• Leadership
• Negotiation Skills
• Objection Handling
• Public Speaking
• Presentation Building
• Project Management
• Sales Closing Skills
• Sales Lead Generation Skills
• Sales Management
• Sales Prospecting Skills
• Sales Strategy Skills

Responsibilities

• Makes outbound sales contact (including cold calling) and pursues sales leads to develop a portfolio of buying customers
• Accepts orders, closes sales, maintains customer records and completes required documentation
• Identifies and qualifies prospective customers and records sales prospecting activity in computer-based tracking systems
• May have an assigned product line that may overlap other sales teams' territories
• Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed
• Utilizes provided information to contact potential customers regarding Rackspace products
• Conduct needs analysis and determine prospects pain points to determine how the Rackspace solution will speak to those needs
• Researches market segments to identify potential customers and makes first contact
• Develop new business via telephone and mass communication such as email and social media to introduce the Rackspace solutions and identify appropriate buyers within the target market
• Prepare and analyze leads pipeline reports and dashboards
• Other Incidental tasks related to the job, as necessary

Benefits

• Health and wellness programs
• Paid volunteer time off
• Rack Gives Back program
• Training and development
• Microsoft™ certifications
• Effective leadership training