Learning Management System Administrator

Summary

Join Biogen's Global Business Services team as an LMS Administrator! This remote role, based in the Eastern Time Zone, offers high-quality support to the learning services team. You will manage complex LMS requests, troubleshoot issues, and consult with clients across various functional areas. Responsibilities include content uploading, curriculum building, report management, and learner support. The ideal candidate possesses 2-4 years of experience in learning, customer service, or HR, along with LMS administration expertise (SuccessFactors-SAP preferred). A bachelor's degree is required. Biogen provides a competitive salary ($57,000-$77,000), LTI grants, and a comprehensive benefits package including medical, dental, life insurance, paid time off, and 401k matching.

Requirements

• 2-4 years of experience in learning, customer service, or general human resources
• Bachelor’s degree or the equivalent combination of education and experience

Responsibilities

• Perform LMS Administration tasks, to include: Uploading and testing content
• Creating Instructor Led and On the Job Trainings in the LMS
• Building complex Curriculums and Programs
• Editing and revising items, curricula, programs, as needed
• Creation and management of assignment profiles and direct assignments
• Records management and recording learning history
• Pulling and managing report subscriptions
• Audit support as needed
• Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or careful redirection to escalated support resources
• Respond to and troubleshoot inquiries related to training courses issues
• Collaborate with the Senior LMS Administrator to resolve learner issues in a thorough and timely manner
• Support continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing when necessary

Preferred Qualifications

• Experience with the SuccessFactors-SAP Learning Management System (LMS) or other LMS systems
• GXP experience
• Experience with a ticketing system/case management (ServiceNow preferred)
• Possesses critical thinking and problem-solving skills
• Service-oriented attitude and willingness to learn
• Ability to prioritize workload in a fast-paced environment
• Experience working in a HR shared service center

Benefits

• Medical, dental, life, long and short-term disability insurances
• Vacation
• End-of-year shutdown
• 401K participation and matching contributions
• LTI grants
• Other incentive programs