Learning Management System Administrator

Summary

Join Training The Street as a Learning Management System (LMS) Admin and oversee the daily performance and administration of courses within our LMS, ensuring a seamless learning experience for all users. Key responsibilities include managing course enrollment, adding content, creating virtual links and surveys, and administering certificates. You will also handle support tickets and collaborate with an outsourced provider. The role requires excellent communication and organizational skills, familiarity with e-learning best practices, and a bachelor's degree or equivalent experience. While remote, you'll need to be in the office for onboarding and occasional meetings. This position is located in either Charlotte, NC, US or London, England, UK.

Requirements

• Bachelor’s degree in Education, Business, or a related field (or equivalent work experience)
• Familiarity with e-learning best practices, learner engagement strategies, and adult learning principles
• Excellent communication and interpersonal skills to support and engage learners
• Strong organizational and time-management skills
• Detail-oriented and proactive, with a learner-focused approach

Responsibilities

• Create courses on TTS’s LMS (Learning Management System) using the eLearning request
• Manage course enrolment, ensuring that all learners are properly registered for required and elective courses and help troubleshoot registration issues
• Create Virtual Links for Virtual deliveries and ensure instructors are able to access
• Create Survey links for courses
• Create and administer certificates for Retail Self-Study, Academic and Corporate courses
• Address learner inquiries promptly, offering support and troubleshooting any challenges they face in progressing through the courses
• Work closely with the wider TTS team on custom requests that require additional support
• Escalate Tier 2 and 3 support issues to the LMS Manager/Senior LMS Admin
• Assist the LMS Manager with testing upgrades, new processes and plugins
• There may be other testing requirements as the system evolves
• Assist the LMS Manager on projects related to the LMS
• Any ad hoc tasks that are related to the role of the LMS Administrator
• Work closely with the Materials Team to ensure content is always up to date on each courses

Preferred Qualifications

• Previous experience working with LMS platforms, such as Moodle, Blackboard, Canvas, or Cornerstone, focusing on course management and learner support
• Project management experience to oversee course delivery and enrolment processes effectively

Benefits

• Health Care Plan (Medical, Dental & Vision), US only
• Retirement Plan (401k, IRA), US only
• Pension Plans, UK only
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home