Leave Management Specialist

Summary

Join the OTIP Group of Companies (OGC) as a Leave Specialist and deliver exceptional support and guidance to employees regarding leave of absence programs. You will ensure compliance with legislation and internal policies while maintaining high customer service. Key responsibilities include serving as the primary point of contact for leave inquiries, providing accurate information on leave eligibility and processes, administering leave claims, coordinating with stakeholders, and maintaining up-to-date knowledge of policies and laws. The ideal candidate will possess a university degree or college diploma in a related field, 2-3 years of relevant experience, strong customer service and communication skills, and knowledge of disability policies and leave management. OGC offers a rewarding salary, bonuses, industry-leading group benefits, a defined benefit pension plan, and professional development opportunities.

Requirements

• University degree or college diploma in Human Resources Management, Industrial Psychology, or a related subject
• A minimum of 2-3 years work experience in a similar role
• Strong customer service orientation with excellent communication skills
• Knowledge of Short and Long Term Disability policies and leave management practices
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and follow up on outstanding items
• Demonstrated ability to work independently and collaboratively in a team environment

Responsibilities

• Serve as the primary point of contact for leave of absence inquiries via phone and email
• Provide accurate and timely information to employees regarding leave eligibility, documentation requirements, and process timelines
• Administer and manage leave of absence and disability claims, ensuring proper documentation and recordkeeping
• Coordinate with internal and external stakeholders to facilitate leave administration
• Maintain up-to-date knowledge of leave policies, employment laws, and organizational procedures
• Manage routine and complex short-term and long-term disability claims. De-escalate complex cases as needed
• Document all interactions and maintain accurate records in accordance with standard operating procedures
• Support cross-functional HR initiatives and assist other departments as required

Benefits

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement