Remote Leave Specialist

Summary

Join our team as a Leave Specialist at Sparrow, where you will be the primary contact for employees and manage leave of absence from start to finish. You will drive success through initial customer kickoff and provide a supportive, personalized end-to-end leave experience.

Requirements

• Superior organization skills and detail-oriented
• Outstanding verbal and written communication skills
• People person
• Learner's mindset
• Proactive
• Systems-oriented
• Trustworthy
• Relentlessly Optimistic
• Empathetic

Responsibilities

• Drive success through initial customer kickoff and provide a supportive, personalized end-to-end leave of absence experience for customers using a combination of tools to manage, communicate and update all stages of a leave
• Act responsively, accurately, and with attention to detail in a considerate and timely manner with your assigned customers
• Actively participate in team meetings providing feedback, solutions and suggestions
• Communicate and participate externally with employees going on leave to discuss the leave of absence process and specific leave questions
• Partner with our internal payroll teams to ensure employees are paid accurately and on time
• Interface and collaborate comfortably with a variety of key parties: individuals on leave, HR/payroll teams, state representatives, doctor’s offices, etc. through various methods of communication (phone call, email, video chat)