Legal Engineer, Implementation Consultant

Summary

Join Ironclad, a leading contract lifecycle management platform, as a Legal Engineer and play a pivotal role in customer success. You will lead multiple customer implementations simultaneously, collaborating with the professional services team to ensure timely and successful project delivery. This role requires applying best practices, advising customers on contract management, leveraging product expertise, and building strong customer relationships. You will act as the "Voice of Customer," providing valuable feedback to the Product team. The ideal candidate possesses 2+ years of B2B SaaS experience, a passion for technology, and strong customer relationship management skills. Ironclad offers a competitive compensation package, including health insurance, 401k, wellness reimbursement, generous parental leave, and a flexible vacation policy.

Requirements

• 2+ years of B2B SaaS professional service and/or consulting experience with software companies (experience with integrations preferred)
• Passion for learning new technologies and driving outcomes through technical solutions
• Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively
• Ability to successfully navigate customers’ complex organizational structures - this involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement and/or IT teams
• Curiosity for understanding customers’ goals and values
• Familiarity with CLM (contract lifecycle management) and legals ops business processes
• Experience learning and adapting quickly to a growing organization

Responsibilities

• Lead 5-15 customer implementations simultaneously
• Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations
• Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders
• Leverage your deep product expertise to build customers’ contracting processes in Ironclad and/or enable customers to build and set up their systems independently
• Lead challenging conversations with customers to reset expectations and address product feedback
• Advise customers on trade-offs that balance project timeline and their implementation goals
• Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team to improve the Ironclad product
• Stay up-to-date on product releases and learning the latest product functionality
• Proactively identify opportunities to improve our team’s implementation processes
• Respond to high-profile customer escalation in a way that inspires confidence and customer loyalty

Preferred Qualifications

• Based out of the San Francisco Bay Area
• Based out of the Pacific Standard timezone

Benefits

• Health, dental, and vision insurance
• 401k
• Wellness reimbursement
• Take what you need vacation policy
• Generous parental leave for both primary and secondary caregivers