Remote Post-Implementation Consultant
Veeva Systems
πRemote - Poland
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Job highlights
Summary
Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Post-Implementation Consultant, you will support biopharmaceutical customers assigned to you, understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations.
Requirements
- 4+ years of experience with configuring, supporting, and implementing software solutions
- Experience in working in customer-facing roles and managing customer expectations
- Excellent verbal and written communication skills in English
- At least a Bachelorβs degree or years of experience in relevant fields, ideally in STEM (science, technology, engineering, and mathematics) or other similar
Responsibilities
- Help to keep up to date and implement new features within the Veeva Vault suite
- Work closely with customer business and IT staff to understand their requirements
- Think critically to help design the solution your customers request as well as the solution they have not requested but they might need
- Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
- Drive change management methodology at our customers switching from on-premises to SaaS solutions
Benefits
- Allocations for continuous learning & development
- Health & wellness programs
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