Remote Post-Implementation Consultant

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Post-Implementation Consultant, you will support biopharmaceutical customers assigned to you, understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations.

Requirements

• 4+ years of experience with configuring, supporting, and implementing software solutions
• Experience in working in customer-facing roles and managing customer expectations
• Excellent verbal and written communication skills in English
• At least a Bachelor’s degree or years of experience in relevant fields, ideally in STEM (science, technology, engineering, and mathematics) or other similar

Responsibilities

• Help to keep up to date and implement new features within the Veeva Vault suite
• Work closely with customer business and IT staff to understand their requirements
• Think critically to help design the solution your customers request as well as the solution they have not requested but they might need
• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology at our customers switching from on-premises to SaaS solutions

Benefits

• Allocations for continuous learning & development
• Health & wellness programs