Legal Operations Manager

Summary

Join Procore’s Legal, Regulatory & Compliance (LRC) Department as a results-oriented Legal Operations Manager, CLM. You will transform how the company leverages its Contract Lifecycle Management (CLM) solution, Ironclad. This role requires leading by example to deliver responsive solutions, fostering operational excellence, and implementing industry best practices. You will partner with various internal stakeholders and third-party providers to drive scalable process improvements. Your expertise in in-house legal practices, CLM tools, and commercial contracting will be crucial. This position offers a chance to shape the company's CLM journey and provide critical infrastructure for growth. The role can be remote or based in a U.S. office.

Requirements

• 8+ years of relevant contract management process and technology experience (gained ideally at a SaaS or other high-growth technology company) in roles of increasing responsibility
• 4+ years of demonstrated experience in business analysis and business solution design, including the delivery of outstanding process and requirement documentation, as well as the design of innovative business solutions in the legal and compliance space, preferably focused on commercial contracting
• Hands-on Ironclad CLM program ownership experience, including related certifications, as well as with Salesforce CRM and CPQ applications
• Able to operate autonomously while being a team player who brings a positive “can do” attitude to the workplace working collaboratively with other members of the LRC Department and with internal business partners
• Strong desire to learn the business and to function integrally as part of an interdisciplinary team
• High EQ, impeccable professional ethics, integrity, judgment, and demonstrated ability to handle highly confidential information
• Highly detail-oriented, organized, proactive, efficient, and resourceful with exceptional follow-through skills
• Excellent written and verbal communication skills with the ability to effectively counsel internal business partners by providing clear and concise advice and creative solutions to meet business needs

Responsibilities

• Cultivate and own ongoing process and technology success of all LRC-owned agreement types on the Ironclad CLM platform, responsible for the operational support and continuing evolution of that business solution, aiming to increase the platform's value realization, including the full deployment of all appropriate generative AI capabilities and insights visualization to improve stakeholders’ data-driven decision-making
• Own the Ironclad implementation across all agreement types, future-proofing our process and implementation by driving product strategy, roadmap curation, user story and requirements definition and prioritization, implementation, and enablement in support of healthy contracting and associated reporting use cases, both in proactive and responsive ways to ensure the solution remains in tune with current and future business needs
• Partner with cross-functional Enablement teammates, pursue ever-improving delivery of intuitive training and self-service content to improve CLM users’ ability to leverage Ironclad while moving towards their business goals with speed
• Translate between audiences who may not share obvious aligned interests, spanning technical, financial, legal, and other business audiences in every layer of the organization to help sharpen alignment on priorities and next steps on a wide variety of topics
• Stay abreast of and advise on potential impacts of new developments, industry trends, and best practices in the markets in which we operate, including remaining an active contributor to the Legal Operations community
• Provide timely advice and counsel to LRC and cross-functional leadership, deploying your project and program management experience to engage cross-functional teammates or third-party vendors to achieve desired business outcomes, turning ambiguity into opportunity and order
• Provide highly structured and recurring updates to key cross-functional team members and executives to ensure the effective operations of CLM and associated agreement workflows

Benefits

• Base Pay Range $114,400 - $157,300
• Eligible for Bonus Incentive Compensation
• Generous paid time off
• Healthcare coverage
• Career enrichment and development programs