Remote Legal Support Expert

Summary

The job is for a Legal Assistant/Paralegal at Howly., a Ukrainian startup within the SKELAR ecosystem. The role involves communicating with customers via chat to assist them with legal-related issues, researching regulations and laws, and escalating complex consultations to internal resources.

Requirements

• Ukrainian law or international law degree (4th+ year of university is a plus)
• At least 6 months of experience in Ukrainian law firm (will be a plus)
• Excellent legal English (B2+) written and professional communication
• Meet minimum performance standards set by the company from any location (home-based, or hybrid)

Responsibilities

• Respond to client inquiries on legal topics via online platforms and tools
• Consult and resolve client inquiries with expert answers
• Research regulations, laws, and legal articles to assist with providing general legal information and build up a FAQ
• Escalate to internal resources and collaborate on answers to resolve consultations
• Receive about 3 chats per shift (simultaneously)
• Follow all the necessary guides to provide quality service
• Work in Zendesk and Zendesk Chat. Knowing this software will be a plus
• Monitor the new requests with the same priorities during the shift

Preferred Qualifications

Knowledge of Zendesk software

Benefits

• Remote work format. You can work from anywhere in Ukraine or the world
• 20 vacation days per year
• Unlimited sick leave days with a certificate from a doctor
• Medical insurance, corporate doctor, and psychologist
• Schedule 3/3 (Morning, Evening, Night shift, 3 days off): Morning 07:00 - 17:00. Evening 16:00 - 01:00. Night 23:00 - 07:00
• Career opportunities to develop your professional skills