Level 2 Engineer

Summary

Join BizForce as a Level 2 Engineer and collaborate with clients and internal teams to resolve IT issues. This role requires strong communication and organizational skills and thrives in a fast-paced environment. You will act as an escalation point for Tier 1 support, research and resolve complex issues, configure systems, and interface with clients. The position offers permanent work from home, various leave credits, monetary allowance, annual bonus, weekly paychecks, fixed weekends off, and exclusive training programs. The successful candidate will possess extensive knowledge of networking, Windows operating systems, and Active Directory, along with demonstrated technical support experience.

Requirements

• Knowledge of DNS, DHCP, Wi-Fi, WAN, LAN, TCP/IP, and how they function in a network environment
• Understanding of Windows Active Directory, Email, and Microsoft Office Suite (Outlook, Word, Excel)
• Knowledge and Familiarity with networking hardware and software (Routers, Access Points, and Switches)
• Knowledge of Desktop Operating Systems, Windows 7, Windows 8, Windows 10, and Windows 11
• Knowledge of Server Operating Systems, Windows Server 2008/2012/2016/2019
• Knowledge of Azure Active Directory and Virtual Environments
• Demonstrated Technical Support Experience

Responsibilities

• Act as an escalation point for Tier 1 Support Technicians
• Provide assistance to Tier 1 Support Techs, when necessary
• Research and resolve complex issues requiring detailed systems and applications knowledge
• Configure and install deployed systems, as needed
• Interface with customers regarding vendors equipment and software to resolve customer concerns
• Assist in the development of procedures and training materials to train users in the proper use of hardware or software
• Create and maintain knowledge base articles to foster customer self-help tools available on-line
• Additional duties as assigned
• Configure, assess and resolve Windows Desktop and Server Environments
• Diagnostics of Network Related Issues on Servers, PCs, and other Networked Devices via Firewall
• Troubleshooting complex software related issues impacting performance of end users

Preferred Qualifications

• Outstanding organizational and time management skills
• Excellent interpersonal and communication skills both written and verbally
• Ability to comfortably and energetically present solutions to clients and SOS Staff by phone, chat, email or in-person
• Capable of multitasking within a fast-paced environment
• Dedicated to values of team building and camaraderie
• Committed to assigned tasks and eager to accomplish goals until completion

Benefits

• Permanent Work From Home
• Leave Credits
• Monetary Allowance
• Annual Bonus
• Weekly Paychecks
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary