Figure is hiring a
Licensed Customer Success Associate

Summary

The job is for a Customer Service Associate at Figure, a financial technology company that is revolutionizing financial services. The role involves providing customer support, handling inquiries, educating customers, troubleshooting issues, and participating in training programs. Requirements include a BA/BS degree, 1+ years in a customer-facing role, an active Missouri Mortgage Loan Originator (MLO) license, and the ability to obtain Missouri MLO licensing within 60 days of hire.

Requirements

• BA/BS from an accredited university preferred with 1+ years in a customer facing role
• Having an Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Missouri is required
• The ability to obtain Missouri MLO licensing within 60 days of hire is required

Responsibilities

• Be the first point of contact and advocate for our customers
• Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
• Educate customers on Figure and our products with knowledge and enthusiasm
• Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email
• Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience
• Provide technical support and troubleshooting on a variety of potential issues
• Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed
• Participate in new training and licensing programs to expand the team’s capabilities
• Contribute to an exciting and vibrant office environment and team dynamic

Benefits

• Competitive salary and growth opportunities
• Company quarterly performance based bonus
• Equity stock options package
• Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
• Employer funded life and disability insurance coverage
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Up to 12 weeks paid family leave
• In office, remote, and hybrid work location options
• Home office and technology stipend for those working outside of a traditional office more than 75% of the time
• Flexible time-off plan to empower employees to take the time off that they want and need
• Continuing education reimbursement
• Routine Team swag deliveries!