ConnectWise is hiring a
Technical Partner Success Manager

Summary

The Technical Partner Success Manager is responsible for helping partners derive maximum value from their investment in ConnectWise's platform, building and nurturing relationships with partners, and developing strategies to address their needs. The role requires managing large projects independently, strong customer focus skills, and knowledge of SQL and API architectures, security protocols, and integration security is a bonus.

Requirements

• Ability to manage large projects and processes independently with limited supervision
• Recognized expert in applicable work area
• Strong customer focus skills

Responsibilities

• Establishes operational plans for the Partner Success team
• Develops and implements new products, processes, standards, and/or operational plans that will have an impact on the achievement of functional results
• Provides support to cross functional teams with a high attention to detail
• Advises and consults partners by providing strategies to help shape and strengthen their product adoption and utilization leading to tangible outcomes and/or other technical-related goals
• Ensures that partners derive maximum value from their investment in the ConnectWise platform, utilize all their licenses, identify new opportunities, and collaborate with other ConnectWise stakeholders to ensure adoption and a successful renewal
• Builds and nurtures relationships across accounts to solidify our partnership and commitment to the partner while penetrating the account deeper
• Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business
• Monitors partner usage data, health indicators, maturity scores, renewal dates and growth opportunities and translates into strategies for success
• Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs
• Identifies risks to the partner achieving their stated business goals
• Acts as an escalation point to drive resolution in a timely, proactive manner
• Travels to partner locations and IT Nations events such as Share, Evolve, Explore and Connect
• Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team

Preferred Qualifications

• Knowledge of SQL and API architectures, security protocols, and integration security
• In depth knowledge of Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) products