Lifecycle Manager

Summary

Join Remote's Lifecycle Operations team as a Manager, Lifecycle: Time & Attendance! This fully remote role offers the chance to significantly impact the global employment landscape. You will lead and develop a high-performing team, overseeing Time & Attendance services across multiple countries. Leverage your expertise in HR operations, labor law, and people management to optimize processes and enhance customer experiences. Remote prioritizes a positive team culture and offers competitive compensation and benefits, including flexible work arrangements and comprehensive support.

Requirements

• Hands-on people management experience, with a coaching mindset
• A track record of experience in HR Operations across multiple countries, with a deep knowledge of Time & Attendance matters and labor law in multiple countries
• Experience of working in a fast-paced, international, scale-up environment
• Tech savvy and have experience working with a variety of digital tools
• Passionate about accomplishing goals, you’ll be used to working in a service level environment, with an emphasis on continuous improvement and customer satisfaction
• Writes and speaks fluent English

Responsibilities

• Identify and provide guidance, coaching, and development opportunities to direct reports to build a high performance team
• Cultivate a positive and caring team culture across international borders in a remote and async environment, where team members are encouraged to achieve and aspire for excellence and innovation
• Support and guide individual performance management and hold team members accountable for their bi-annual performance evaluations, aligning individual and collective performance to consistently achieve business objectives within a high-performance organizational culture
• Serve as a subject matter expert and escalation point on all Time & Attendance related topics
• Take full ownership of the recruitment, training, skills enhancement, mentoring, and supervision of the regional team to support their growth and development
• Collaborate efficiently across multiple domains, including but not limited to Operations, Product, Engineering, Legal and Customer Success, and with Lifecycle team internal stakeholders to effectively execute and enhance existing integrations, processes, workflows, iteration and standard operating procedures (SOPs) in alignment with Remote’s business objectives
• Improve & optimise Lifecycle Time & Attendance team’s processes, existing workflows and tools including identifying opportunities for automation to improve quality, efficiency and drive scale
• Oversee the efficient, compliant and customer-service-based execution of Time & Attendance services, with a strong focus on daily adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Handle and resolve escalated issues, conducting comprehensive post-incident analyses with meticulous attention to detail, and employing analytical insights to identify and operationalize areas for improvement that facilitate both individual and business growth and advancement
• Be able to go from “scout to scale” and actually start things up
• Be an internal and external champion of Remote's values and Lifecycle team's goals
• Safely manage and maintain employee data and confidential information, adhering to established protocols, and ensuring utmost professionalism and discretion in handling and accessing such information

Preferred Qualifications

• Startup and remote working experience
• Experience working remotely

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces
• The base salary range for this full-time position is $42,400 to $95,400 USD