Lifecycle Manager, Time & Attendance

Summary

Join Remote's Lifecycle Operations team as a Manager, Time & Attendance! This fully remote role involves planning, implementing, and overseeing the Time & Attendance team's service level. You will guide and develop direct reports, foster a positive team culture, and serve as a subject matter expert on Time & Attendance matters. The ideal candidate possesses hands-on people management experience, deep knowledge of Time & Attendance and labor laws, and experience in a fast-paced, international environment. Remote offers competitive compensation, flexible work arrangements, and a comprehensive benefits package.

Requirements

• You have hands-on people management experience with a coaching mindset
• You have a proven track record in HR Operations across multiple countries, with deep knowledge of Time & Attendance matters and labor laws in various jurisdictions
• You have experience working in a fast-paced, international scale-up environment
• You're tech-savvy and experienced with various digital tools
• You're passionate about achieving goals and comfortable working in a service-level environment, with a focus on continuous improvement and customer satisfaction
• You write and speak fluent English
• You can safely manage and maintain employee data and confidential information, adhering to established protocols while ensuring utmost professionalism and discretion

Responsibilities

• Guide, coach, and develop direct reports to build a high-performing team
• Foster a positive team culture across international borders in a remote, asynchronous environment that encourages excellence and innovation
• Lead performance management by overseeing bi-annual evaluations and aligning individual and team goals with business objectives in our high-performance culture
• Drive recruitment, training, mentoring, and supervision of the regional team to support their professional growth
• Serve as a subject matter expert and escalation point on all Time & Attendance related topics
• Partner across domains—including Operations, Product, Engineering, Legal, and Customer Success—to enhance processes, workflows, and standard operating procedures (SOPs) in alignment with Remote's objectives
• Improve & optimise Lifecycle Time & Attendance team's processes, existing workflows and tools including identifying opportunities for automation to improve quality, efficiency and drive scale
• Ensure efficient, compliant delivery of Time & Attendance services while meeting KPIs and SLAs
• Safely manage and maintain employee data and confidential information, adhering to established protocols, and ensuring utmost professionalism and discretion in handling and accessing such information
• Resolve escalated issues through detailed analysis and implement improvements that drive both individual and business growth
• Be able to go from "scout to scale" and actually start things up
• Be an internal and external champion of Remote's values and Lifecycle team's goals

Preferred Qualifications

Startup and remote working experience is a plus

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces