Cision is hiring a
Lifecycle Technical Administrator

Summary

The job description is for a Lifecycle Technical Administrator role at Brandwatch, a Cision product. The role involves managing internal systems that support the customer journey, building email journeys based on CRM data, monitoring system performance, and documenting processes among other responsibilities. The required qualifications include a Bachelor's degree or equivalent experience, experience in Customer Success, CS Operations or Product Marketing, and experience with CRM systems (Salesforce or Gainsight).

Requirements

• Bachelor’s degree required. In lieu of degree, will accept 2-3 years of experience working with CRM systems in SaaS business or level 3 Gainsight admin certification
• Experience in Customer Success, CS Operations or Product Marketing role
• Experience with CRM systems (Salesforce or Gainsight), with knowledge in technical administration

Responsibilities

• Manage day-to-day support of our CS Platform users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions
• Build customer tailored email journeys based on the available CRM systems data and monitor email campaign success rates creating custom reports and dashboards
• Monitor system performance, data integrity, and user activity and suggestions, thus establishing a process of continuous improvement of the CS platform
• Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies
• Document your process and best practice and identify areas for improvement
• Liaison with the Salesforce systems team and Data Ops to ensure data flow across systems

Benefits

• Holiday - 25 days holiday and 4 Wellness days per year to encourage a healthy work-life balance!
• Possibility to work fully remote
• Health insurance + dental care
• Sodexo vouchers
• Option for an annual public transport card for the whole transport network
• Option for a Multisport card (employee covers only half the price)
• A variety of flexible benefits through Re:benefit platform using a monthly budget
• Excellent hardware bundle
• Full Calm subscription, 24/7 Employment Assistance Program
• Informal, friendly, welcoming environment focused on people, learning & development