Cision is hiring a
Lifecycle Technical Administrator

Summary

The Lifecycle Technical Administrator at Brandwatch manages internal systems supporting the customer journey, executes technical implementations, and ensures changes in product or business strategy are supported by processes and systems. They also assist management through reporting on the success of efforts.

Requirements

• Bachelor’s degree required. In lieu of degree, will accept 2-3 years of experience working with CRM systems in SaaS business or level 3 Gainsight admin certification
• Experience in Customer Success, CS Operations or Product Marketing role
• Experience with CRM systems (Salesforce or Gainsight), with knowledge in technical administration

Responsibilities

• Manage day-to-day support of our CS Platform users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions
• Build customer tailored email journeys based on the available CRM systems data and monitor email campaign success rates creating custom reports and dashboards
• Monitor system performance, data integrity, and user activity and suggestions, thus establishing a process of continuous improvement of the CS platform
• Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies
• Document your process and best practice and identify areas for improvement