Jobber is hiring a
Senior Manager of IT

Summary

The Sr. Manager of IT is responsible for shaping and executing the company's IT strategy, managing teams, overseeing networking, hardware procurement, software systems, security, and compliance. The ideal candidate has a proven track record in leading IT teams in a SaaS or technology company.

Requirements

• Proven track record of leading IT teams, preferably in a growing SaaS or technology company, with approximately 8+ yrs of total experience
• Expertise in developing and executing IT strategies aligned with business goals and planning for growth
• Ability to operate as a play/coach. You have excellent team leadership skills, with experience managing IT support and systems administration teams, and you can get your hands dirty when needed
• Hands-on experience with Apple hardware, Google Workplace, cloud-based MDMs, and next-gen anti-virus products (Crowdstrike)
• Strong knowledge of networking, systems architecture, Identity access management (Okta), and security practices
• Experience with IT budgeting, vendor management, and contract negotiations
• Strong understanding of compliance and security regulations, particularly those relevant to a public company

Responsibilities

• Develop and execute the company’s IT strategy, ensuring alignment with business goals
• Lead and manage IT teams, including system engineers and help desk personnel
• Collaborate with senior leadership to assess future IT needs, including representing the IT team
• Build, mentor, and manage a high-performing IT team, including system engineers and help desk staff
• Ensure the IT help desk provides exceptional support to internal teams, resolving issues in a timely manner
• Implement training programs to develop technical skills and promote career growth within the IT department
• Oversee the company’s on-site network appliances (firewalls and switches), ensuring systems are secure, scalable, and performant
• Ensure the uptime and reliability of all IT services, including disaster recovery and business continuity planning
• Manage the procurement, deployment, and maintenance of hardware, ensuring smooth logistics for device distribution and lifecycle management
• Oversee inventory management and logistics for hardware, ensuring timely and cost-effective acquisition and deployment of IT assets
• Manage the deployment and support of shared software systems such as Google Workspace, Zoom, Slack and Atlassian
• Ensure seamless integration of shared systems across departments and teams, optimizing the software stack for efficiency
• Use JAMF to manage and secure Apple devices, ensuring policies are enforced and systems are up-to-date
• Implement and enforce IT security policies using tooling to safeguard the company’s data and systems
• Ensure compliance with industry standards, regulations, and frameworks, preparing the company for future audits

Preferred Qualifications

• Experience supporting a company through audits or other significant scale-up events
• Certification in IT management frameworks (e.g., ITIL, CCNP, CISM)

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all. your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet
• To work with a group of people who are humble, supportive, and give a sh*t about our customers