Lifestyle Concierge Specialist

Summary

Join Ten Life Group as an Elevated Lifestyle Concierge Specialist and assist high-net-worth members, building loyalty through world-class service. You will manage your time efficiently, exceeding performance expectations, and continuously improve service quality. You'll build strong relationships with members and colleagues, providing personalized experiences. The role requires a 'can-do' attitude, empathy, strong communication skills, and resilience. Ten offers a competitive salary, performance-based bonuses, hybrid/remote work options, paid time off, paid sabbaticals, and various employee rewards and discounts.

Requirements

• You have a ‘can do, will do’ mindset, willing to get whatever is needed done and creatively solve problems, even when faced with ambiguity, uncertainty, and change
• You have a strong sense of empathy and the ability to build meaningful connections and trust with both colleagues and members
• You have a high degree of natural ownership in everything you do; it all counts to you – and you finish what you start
• You are able to work within/handle pressure situations and possess strong resilience skills
• You are deeply committed to delivering an exceptional VIP customer experience, with outstanding verbal and written communication skills

Responsibilities

• Manage your time and workload efficiently to deliver top-quality service on time and exceed performance expectations
• Take ownership of your performance, recognizing your strengths and working on areas for improvement
• Engage in meetings and team activities, sharing your expertise, offering support, and helping colleagues grow
• Give and encourage constructive feedback to foster continuous learning and improvement
• Stay committed to personal growth, with a passion for learning and development
• Stay up to date with key developments in your field and use dedicated time with specialist teams to enhance your skills
• Participate in team activities and events to deepen your expertise and grow in your specialty
• Deliver exceptional customer service by understanding member needs, striving for excellence, and working with colleagues to improve best practices
• Create smooth, personalized, and responsive experiences that go beyond member expectations in every interaction
• Recognize areas for improvement, analyze feedback, and provide solutions to enhance long-term service quality

Preferred Qualifications

• Located in the United Kingdom
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

• A competitive salary depending on experience, plus a performance-based bonus
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core
• Genuine career opportunities within a dynamic and international company