Luxury Travel Consultant

Summary

Join Ten Lifestyle Group, an award-winning travel company, as an International Travel Consultant specializing in luxury leisure travel for high-net-worth members. This hybrid role involves designing bespoke travel itineraries, preparing travel documents, and actively cross-selling lifestyle services. You will utilize your exceptional customer service skills and expertise in travel research and booking technology. The position requires fluency in German and English, experience in the travel industry, and strong communication skills. Ten offers a competitive salary, performance-based bonuses, hybrid work options, paid time off, paid sabbaticals, and various employee benefits.

Requirements

• Have the required authorization to live and work in South Africa
• Strong and proven track record in Europe leisure sales as well as worldwide itineraries
• Experience in Travel retail or Tour operator environment essential
• Experience and sound knowledge of GDS (preferably Amadeus)
• Professional fluency (both written and spoken) in German and English (level C1 or higher according to The Common European Framework)
• Impeccable listening skills, willingness to learn, and ability to work well in a team environment
• Ability to multitask, assist where needed, maintain strong attention to detail, resolve problems independently, and work well under pressure
• Energetic and motivated team player who enjoys the challenges
• You have strong communication skills and love to provide excellent service and quality daily
• Flexibility : Ability to work shifts and weekends. (This position is a 40-hour work week with day / evening shifts. The shifts are from Sunday - Thursday; between 7:00 - 22:00 SAST / with at least one late shift per week)
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement with at least 2 office days
• Please note this position is not for a lateral entrant/career changer

Responsibilities

• Design requests by telephone and email in German and English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
• Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
• Active cross-selling of lifestyle services for travel enquiries

Preferred Qualifications

Additional French and/or Italian proficiency is a big plus

Benefits

• Relocation Package for the right candidate (T&Cs)
• A competitive salary depending on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift Allowances increase earning potential
• Hybrid working . You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car)
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use
• Be part of our global, dynamic, and inclusive Team, with diversity at its core
• Genuine career opportunities within a dynamic and international company