CloudLinux is hiring a
Linux Technical Support Engineer

Summary

The job is for a Technical Support Engineer at CloudLinux, a remote-first company that provides Linux infrastructure and security products. The role requires extensive knowledge of Linux environments, particularly CentOS versions 6, 7, and 8, across x86, x64, and ARM architectures. The ideal candidate should have 5+ years of experience, excellent communication skills, problem-solving abilities, and be a self-starter with a flexible schedule.

Requirements

• Comprehensive knowledge of Linux environments and architectures (x86, x64, ARM)
• Strong experience with Open-source software
• Experience working with package managers and repositories
• Exceptional problem-solving, analytical, and technical skills; excellent communication and customer service skills, proficient in English for conference calls and emails/documentation

Responsibilities

• Offer expert-level technical support for CentOS and other Linux distributions, addressing complex issues across diverse versions and architectures
• Evaluate alternative solutions for EOL Linux distributions, guiding clients towards the most suitable replacements
• Assist customers in integration and performance optimization
• Serve as the main post-sale technical contact for assigned customers and partners (OEM, resellers)

Preferred Qualifications

• A self-starter with a ‘can do’ attitude, but also a team player willing to go above and beyond standard job responsibilities; ability to effectively manage and prioritize your tasks according to their importance and urgency and deal with a large amount of communication
• Detailed oriented and analytical, with strong technical and problem-solving skills

Benefits

• Flexible working hours
• Paid one month vacation per year and unlimited sick leave
• Medical insurance reimbursement
• Co-working and gym/sports reimbursement
• The opportunity to receive a reward for the most innovative idea that the company can patent