Live Casino Manager

Summary

Join Rush Street Interactive as a Live Casino Manager and become a key member of our Casino Team, focusing on delivering a world-class Live Casino experience. You will oversee Live Casino operations, manage table offerings, identify growth opportunities, collaborate with various teams, and develop and execute the Live Casino lobby strategy. This role requires at least 3 years of experience in Live Casino online operations and proficiency in competitive analysis and operational oversight. You will work cross-functionally with other teams to ensure alignment with the Live Casino business strategy. The position offers a competitive salary and benefits package, including a discretionary annual bonus, 401(k) plan, comprehensive medical coverage, flexible time off, and more. Rush Street Interactive is an equal opportunity employer committed to a diverse and inclusive workplace.

Requirements

• A minimum of 3 years of experience in Live Casino online operations
• Ability to manage Live Casino tools and processes effectively
• Proficiency in competitive analysis and operational oversight
• Passionate about Live Casino and dedicated to delivering exceptional player experiences
• Self-motivated, reliable, and a team player
• Strong multitasking skills and ability to perform under pressure
• Ability to stand or sit and operate computers for extended periods

Responsibilities

• Oversee Live Casino operations, ensuring a best-in-class experience for players
• Manage dedicated table offerings, including evaluating table schedules, minimums, and configurations to maximize impact
• Identify and implement omnichannel opportunities to grow the Live Casino business
• Collaborate with Business Development to identify and pursue growth opportunities
• Coordinate new table and game launches with the Casino Operations Team, ensuring regulatory and QA approvals
• Develop and execute the Live Casino lobby strategy, optimizing table and game performance while balancing revenue and costs
• Monitor Game Presenter performance and partner with providers to enhance the player experience
• Serve as the primary liaison with Live Casino providers, minimizing downtime and player disruptions
• Design and implement Live Casino promotions in collaboration with the Casino Promotions Team
• Conduct competitive analysis to maintain a market-leading Live Casino offering
• Maintain operational readiness with open availability and a flexible schedule
• Perform other duties as assigned to support business objectives

Benefits

• Discretionary annual company bonus
• 401(k) plan with 100% company match on the first 4%
• Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
• Flexible time off plan
• Employee Assistance Program (EAP)