Load Coverage Specialist

Summary

Join Zelh, a rapidly growing outsourcing company, as a dedicated Load Coverage Specialist! This crucial role within our Afterhours Account Executive team involves providing exceptional customer service to carriers and clients in a call center environment. You will handle inbound calls, schedule loads, update shipment statuses, and proactively communicate issues. Success requires strong communication, attention to detail, and teamwork. The position offers a competitive salary, remote or office work options, and a supportive team environment. Apply now if you're detail-oriented and thrive in a team setting!

Requirements

• Proven experience in logistics, particularly in load coverage, account support, and sales support
• Proficiency in building loads and scheduling with shippers and receivers
• Adept at using logistics software and systems for load management and scheduling. Knowledgeable with CRM Systems
• Experience in updating carrier statuses and escalating any schedule exceptions promptly
• Strong detail orientation and the ability to multitask effectively
• Demonstrated ability to work effectively within a team
• Fluent in English with strong attention to detail

Responsibilities

• Answer 60-80+ inbound calls daily from Carriers and Customers with a positive, can-do attitude
• Handle the scheduling of loads with shippers and receivers
• Accurately update and document shipment statuses in the company’s internal system and escalate issues appropriately
• Contact Carriers to obtain time-sensitive information and update the internal systems promptly
• Monitor the team email queue and fulfill requests in a timely manner, using strong professional communication skills
• Proactively communicate issues to relevant parties for quick and effective resolution
• Show eagerness to learn and expand knowledge of the company and the transportation industry, while being open to new ideas and approaches
• Contribute positively to the team with a strong work ethic and a positive attitude
• Adhere to general and account-specific Standard Operating Procedures (SOPs) to meet client needs
• Support EchoDrive, including load booking and fraud prevention activities
• Assist with posting loads and managing load recoveries outside regular business hours
• Provide support for after-hours Carrier Compliance tasks

Benefits

• Competitive Salary in USD
• Remote or office mode of work
• 10+ business days of paid time off
• English courses
• Equipment provided