IT Specialist

Summary

Join Dataprise as an IT Technician and perform installations, maintenance, and repairs on various computer equipment, including laptops, desktops, servers, and network devices. You will provide high-level customer service while troubleshooting issues and ensuring network connectivity. Microsoft O365 knowledge is a plus. Dataprise offers a comprehensive benefits package, including competitive pay, health insurance, 401k matching, paid time off, and opportunities for professional development. The role involves both remote and on-site work, with a focus on work-life balance and a commitment to diversity and inclusion. You will work independently and collaboratively, troubleshooting issues and documenting processes. The company prioritizes employee retention, satisfaction, and empowerment.

Requirements

• Troubleshooting computers, servers and networks, software and hardware
• Being familiar with network operating system, software and hardware
• Work within a ticketing system and create documentation for new processes
• Demonstrated aptitude for continuous learning and innovative thinking
• Able to work independently and in a team environment
• Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff

Responsibilities

• Remotely Installing computers, servers, firewalls, routers, wireless access points, and network switches
• Loading all necessary software
• Troubleshooting all issues in a timely manner
• Researching both current and potential services and resources
• Loading all necessary software
• Working in the O365 Environment for Email/SharePoint/Identity
• Providing network access and connectivity to the users and staff
• Troubleshooting all issues in a timely manner
• Working with clients' computers to repair software
• Perform installations, maintenance and repair work on any computer related equipment that supports the business from laptops, desktops, servers, communications equipment (digital & IP phones), tablets (ex. iPad’s), smart phones (ex. iPhone’s, Android’s), printers, local area networks, wide area networks, any piece of computer related peripheral or software an end user would be using
• Providing a high level of customer service to the user

Preferred Qualifications

Microsoft O365 knowledge

Benefits

• Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits
• Company-paid Employee Assistance Program (EAP)
• 401(k) with company match
• Career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees
• Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities
• A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program
• A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO