Backflip is hiring a
Loan Servicing Associate
Backflip
๐ต $70k
๐Remote - Worldwide
Please let Backflip know you found this job on JobsCollider. Thanks! ๐
Summary
Join a fast-growing start-up changing the real estate investing industry as a Loan Servicing Associate. This remote position involves delivering an exceptional member experience while ensuring loan performance, contributing to building and maintaining an industry-leading servicing operation.
Requirements
- 2+ years of experience in a relevant servicing operation for a lender in the real estate industry
- Experience reviewing residential construction budgets, feasibility and inspection reports
- Prior experience working a remote team
- Prior experience with a fintech company or venture-backed startup is a plus
- Ability to multi-task with exceptional time management, prioritization and attention to detail
- Exemplary computer skills - demonstrated ability and desire to learn new technologies (we use Slack + Notion + Google Workspace + Front + HubSpot + GLS + FCI + Willow + more)
Responsibilities
- Proactively manage your servicing pipeline to ensure each Member feels valued, empowered, and is set up for success
- Manage the delinquency pipeline, providing support to borrowers to facilitate successful loan resolution and exit strategies
- Process loan payoff requests with a high level of accuracy and within established Service Level Agreements (SLAs)
- Process loan extension requests with a high level of accuracy and within established Service Level Agreements (SLAs)
- Communicate proactively with borrowers to get ahead of issues and protect Backflipโs loan performance track record
- Effectively handle borrower escalations, as applicable
- Provide each borrower with a welcome call upon their loan closing
- Uphold communication SLAโs; ensure borrowers receive timely responses
- Work with the broader team to develop opportunities to engage members with Community and Product
- Support Backflipโs capital markets team to complete related processing tasks and resolve investor conditions
Benefits
- $70,000 annual salary
- Additional performance incentive
- Paid health care
- 401K + company match
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Please let Backflip know you found this job on JobsCollider. Thanks! ๐