Remote Loan Servicing Associate

Summary

Join a fast-growing start-up changing the real estate investing industry as a Loan Servicing Associate. This remote position involves delivering an exceptional member experience while ensuring loan performance, contributing to building and maintaining an industry-leading servicing operation.

Requirements

• 2+ years of experience in a relevant servicing operation for a lender in the real estate industry
• Experience reviewing residential construction budgets, feasibility and inspection reports
• Prior experience working a remote team
• Prior experience with a fintech company or venture-backed startup is a plus
• Ability to multi-task with exceptional time management, prioritization and attention to detail
• Exemplary computer skills - demonstrated ability and desire to learn new technologies (we use Slack + Notion + Google Workspace + Front + HubSpot + GLS + FCI + Willow + more)

Responsibilities

• Proactively manage your servicing pipeline to ensure each Member feels valued, empowered, and is set up for success
• Manage the delinquency pipeline, providing support to borrowers to facilitate successful loan resolution and exit strategies
• Process loan payoff requests with a high level of accuracy and within established Service Level Agreements (SLAs)
• Process loan extension requests with a high level of accuracy and within established Service Level Agreements (SLAs)
• Communicate proactively with borrowers to get ahead of issues and protect Backflip’s loan performance track record
• Effectively handle borrower escalations, as applicable
• Provide each borrower with a welcome call upon their loan closing
• Uphold communication SLA’s; ensure borrowers receive timely responses
• Work with the broader team to develop opportunities to engage members with Community and Product
• Support Backflip’s capital markets team to complete related processing tasks and resolve investor conditions

Benefits

• $70,000 annual salary
• Additional performance incentive
• Paid health care
• 401K + company match