Bilingual Customer Service Associate

Summary

Join First Help Financial (FHF), a rapidly growing company offering auto loans, as a Client Relationship Associate! This remote position, based anywhere in the USA, involves providing exceptional customer service in a fast-paced call center environment. You will handle client inquiries, resolve disputes, and meet departmental goals. The role requires fluency in Portuguese and English, along with proven customer service experience. FHF offers a competitive salary, performance bonuses, and a comprehensive benefits package including health insurance, paid time off, 401(k) matching, and opportunities for professional development. We prioritize a healthy work-life balance and offer a supportive, diverse, and inclusive work environment.

Requirements

• High school diploma or GED equivalent required
• Demonstrates historical career stability
• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives
• Fluent in Portuguese and English
• High level of professionalism and commitment to the job
• Detail oriented mindset
• Excellent written and verbal communication skills

Responsibilities

• Provide customer service regarding issues in heavy traffic call center
• Responsible for opening clients complaints
• Deescalate client issues and escalate to the appropriate manager if needed
• Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
• Meet defined department goals and activity metrics
• Daily / weekly reporting to direct supervisor
• Provide pay off quotes to dealers and customers
• Assist clients with Insurance and registration issues
• Contact insurance companies for policy verification and other various issues
• Provide written account information as requested by customers

Preferred Qualifications

• 1 year of customer service or retail experience preferred
• Ability to deescalate issues/concerns

Benefits

• Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities
• Monthly lunches
• A robust employee recognition and talent development program to enhance your career with us