Bilingual Customer Service Associate

Summary

Join First Help Financial (FHF), a rapidly growing company, as a Customer Service Associate! This remote position offers a competitive salary plus bonus, and the opportunity to work in a diverse and supportive environment. You will provide exceptional customer service, resolve client issues, and meet department goals. FHF offers a structured career development program and a comprehensive benefits package, including health and welfare benefits, paid time off, 401(k) match, and tuition reimbursement. The company prioritizes work-life balance and employee growth, making it a great place to build your career. This role requires fluency in Portuguese and English, customer service experience, and a commitment to excellence.

Requirements

• Demonstrated historical career stability
• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives
• Fluent in Portuguese and English
• High school diploma or GED equivalent required
• Minimum of 1 year of related customer service experience
• Detail-conscious and task oriented mindset
• Commitment to excellent customer service to our customers and dealer partners
• Excellent written and verbal communication skills

Responsibilities

• Provide customer service regarding issues in heavy traffic call center
• Responsible for opening clients' complaints
• Deescalate customer issues and escalate to appropriate manager if needed
• Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
• Meet defined department goals and activity metrics
• Daily / weekly reporting to direct supervisor
• Provide pay off quotes to dealers and customers
• Provide written account information as request by customers
• Answering inbound phone calls as needed
• Handle transfer of ownership

Benefits

• Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities
• Monthly lunches
• A robust employee recognition and talent development program to enhance your career with us