Local Support Specialist

Summary

Join our team as a Local Support Specialist at RateHawk, a fast-growing international travel-tech company! You will provide support to B2B partners in Spanish and English, handling inquiries, providing updates, and assisting other teams. This remote position offers a flexible schedule (2 days on, 2 days off) and a competitive salary with bonuses. We are looking for a quick learner with strong communication and empathy skills and experience in the travel industry is a plus. We offer growth opportunities, professional development, and various perks.

Requirements

• Language Skills: Advanced level of English and Spanish – you’ll need to speak and write fluently
• Quick Learner: Ability to grasp new information quickly and focus on results
• Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease
• Empathetic: A strong sense of empathy is essential

Responsibilities

• Help Our Partners: Take calls and provide initial advice to our B2B partners in Spanish
• Provide Updates: Keep our partners informed about ongoing cases and provide regular updates
• Lend a Hand: Assist other operation teams with communication in Spanish
• Handle Inquiries: Respond to information requests from B2B partners
• Record Details: Document all your work in our CRM system

Preferred Qualifications

Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage!

Benefits

• Remote Work: Work from the comfort of your home
• Flexible Schedule: 2 days-on after 2-days off from 3 am to 3 pm local time
• Salary: 1000 USD gross base payment + 100 USD gross bonus per month
• Dynamic Team: Be part of a young and energetic group of specialists
• Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills
• Learning & Development: We support your growth through seminars, trainings, and conferences
• Perks: Take advantage of corporate discounts on hotels and other services