Local Support Specialist

Summary

Join our team as a Local Support Specialist at RateHawk, a fast-growing international travel-tech company! You will provide support to B2B partners in Italian, handling inquiries, providing updates, and assisting other teams. Fluency in Italian and English is essential, along with strong communication and multitasking skills. We offer remote work, a competitive salary with bonuses, and opportunities for professional growth and development. The role involves working Monday to Friday from 10 am to 7 pm local Italian time. Apply now to join our dynamic team and help create amazing travel experiences!

Requirements

• Language Skills: Advanced level of English and Italian – you’ll need to speak and write fluently
• Quick Learner: Ability to grasp new information quickly and focus on results
• Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease
• Empathetic: A strong sense of empathy is essential

Responsibilities

• Help Our Partners: Take calls and provide initial advice to our B2B partners in Italian
• Provide Updates: Keep our partners informed about ongoing cases and provide regular updates
• Lend a Hand: Assist other operation teams with communication in Italian
• Handle Inquiries: Respond to information requests from B2B partners
• Record Details: Document all your work in our CRM system

Preferred Qualifications

Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage!

Benefits

• Remote Work: Work from the comfort of your home
• Schedule: Monday to Friday from 10 am to 7 pm local Italian time
• Salary: base payment + bonus per month
• Dynamic Team: Be part of a young and energetic group of specialists
• Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills
• Learning & Development: We support your growth through seminars, trainings, and conferences
• Perks: Take advantage of corporate discounts on hotels and other services