Local Support Specialist

Summary

Join our team as a Local Support Specialist at RateHawk, a fast-growing international travel-tech company! You will help our B2B partners by taking calls, providing advice and updates, assisting other teams, handling inquiries, and documenting your work. This role requires advanced English skills, the ability to multitask, empathy, and quick learning. Experience in the travel industry is a plus. We offer remote work, a set schedule, a base salary plus monthly bonus, and opportunities for growth and development. The hiring process includes an assessment, interviews, and an internet speed test.

Requirements

• Language Skills: Advanced level of English – you’ll need to speak and write fluently
• Quick Learner: Ability to grasp new information quickly and focus on results
• Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease
• Empathetic: A strong sense of empathy is essential

Responsibilities

• Help Our Partners: Take calls and provide initial advice to our B2B partners in English
• Provide Updates: Keep our partners informed about ongoing cases and provide regular updates
• Lend a Hand: Assist other operation teams with communication in English
• Handle Inquiries: Respond to information requests from B2B partners
• Record Details: Document all your work in our CRM system

Preferred Qualifications

Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage!

Benefits

• Remote Work: Work from the comfort of your home
• Schedule: 5/2 from 10 am to 7 pm UK time
• Salary: base payment + monthly bonus
• Dynamic Team: Be part of a young and energetic group of specialists
• Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills
• Learning & Development: We support your growth through seminars, trainings, and conferences
• Perks: Take advantage of corporate discounts on hotels and other services