Smartling is hiring a
Localisation Project Manager

Summary

Join our team as a Localisation Project Manager at Smartling, where you'll provide support and localization project management services to a small list of customers. You'll be responsible for responding to customer inquiries, processing translation requests, executing tasks, enabling users through training, and optimizing customer product settings.

Requirements

• Customer-centric mindset and an affinity to solve problems and meet deadlines
• Expert organization skills
• Experience with translation, localization, and internationalization processes
• Capacity to empathise with customers and tailor communication to their preferences
• A detail-oriented mindset and an ability to manage (and iterate on) complex workflows and processes
• Ability to explain complex concepts in simple terms
• A desire to deliver a best-in-class customer experience
• Minimum 2 years experience in a customer service role
• A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*

Responsibilities

• Process and monitor customer translation requests while ensuring that delivery timelines are consistently met
• Empower customer stakeholders through customized training and product education
• Collaborate across teams and disciplines to fulfill customer requests
• Work seamlessly with customer stakeholders, including aligning with their processes and working within their preferred collaboration tools
• Execute administrative tasks, and proactively identify opportunities for process improvement
• Plan, organize, and prioritize your work - this role wears many hats!
• Advocate for product improvement and change
• Contribute to process and service quality improvement

Preferred Qualifications

• Fluent in other languages
• Experience with customer service or project management software

Benefits

• Freedom - we are remote-first
• Growth - an opportunity to learn and advance your career
• Wealth - we offer a competitive salary
• Wellness - company-sponsored Health insurance & pension contribution
• Balance - flexible PTO + 10 bank holidays! Generous parental leave
• Culture - an energetic, value-driven, and fun culture and team spirit
• Bonus - employee referral programs and Apple equipment