Lilt is hiring a
Production Strategist in United Kingdom

Summary

The job is for a Strategist in LILT's Production Team based in London. The role involves consulting with enterprise customers, leading customer onboarding, scoping new services, and managing large-scale account performance. The employee will work closely with various internal teams and stakeholders to implement and maintain optimal program management frameworks.

Requirements

• 8+ years’ related experience managing Enterprise-level localisation programs
• Excellent client-facing and internal communication skills
• Solid organizational skills including meticulous attention to detail and multitasking skills
• Analytical and organized problem solving abilities
• Able to meet deadlines and work under pressure

Responsibilities

• Provide expertise and consultation to LILT partners and customers
• Lead the onboarding of new customers
• Scope new services, including pricing proposals and SLAs
• Provide local support in the required time zone for direct customer engagement on strategic topics and initiatives
• Lead complex remediations from beginning to end; participate in LILT’s continuous improvement program
• Maintain and exceed performance against KPIs, including Account Health, Onboarding (Time to first dollar), Customer SLAs, Issue resolution time, etc
• Direct tasks for production resources to meet and exceed KPIs and customer SLAs
• Regularly report internally and externally on production metrics, performance against objectives (including KPIs and customer SLAs), explaining trends, addressing shortfalls proactively with cross-functional action plans
• Communicate seamlessly with client contacts, local colleagues, freelancers and internal project team members
• Manage production escalations, drive RCA and CAPA to completion
• Conduct post-mortems on key account initiatives, sharing results and planning follow-up actions with key stakeholders to ensure continuous improvements and learnings

Preferred Qualifications

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws

Benefits

• Compensation: At market salary, meaningful equity, pension scheme contribution, and time off plus company holidays
• Health care: Employees receive coverage of medical, dental, and vision insurance. LILT pays for basic life assurance (UK ONLY)
• Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle