Localisation Quality Manager

Summary

Join Translated, a leading AI-enabled translation services company, as a Localization Quality Manager! You will drive quality initiatives for human and machine translation workflows, working with translators and directly with top digital clients. This in-house position (or fully remote contractor role) requires defining and managing quality-related activities, ensuring high-quality deliverables. You will define quality requirements, train and monitor linguists, and report on quality to clients. Collaboration with various teams (Community Managers, Data Scientists, HQM) is crucial. A data-driven approach to improving quality is essential. The role involves client interaction, presenting quality data, and improving workflow efficiency.

Requirements

• 3+ years experience in Localization Quality Management
• Excellent knowledge of English and preferably another language
• Excellent computer and web skills required
• Proven experience with and understanding of automatic quality estimation for MT and machine translation quality best practices
• Proven analytical skills with the ability to define improvement plans based on data analysis
• Excellent interpersonal and communication skills
• Excellent fluid intelligence and high work ethic
• Experience in the translation industry with a focus on Quality Management

Responsibilities

• Define quality requirements and frameworks for assigned clients, both for human and MT workflows
• Develop client or service-specific training and testing programs. Collaborate with CMs to recruit the best resources and negotiate rates
• Manage linguistic assets for clients, including machine translation, translation memory, glossaries, and style guides
• Oversee teams of linguists, Language Experts and Language Leads for assigned clients, monitoring and improving linguists' performance to ensure consistent high-quality outcomes
• Analyze quality by employing a data-driven approach to define and measure quality metrics, leading to actionable insights for continuous improvement
• Serve as the primary QM point of contact with clients, attending meetings and presenting quality data and improvement plans during business reviews
• Collaborate with other departments (PgM, PjM, AM) to ensure a seamless and efficient workflow between teams for assigned clients

Preferred Qualifications

Preferred working experience or University studies in business, management or translation

Benefits

• Gym
• Swimming Pool
• Kickboxing
• Water aerobics
• Fitness
• Pilates
• Table Tennis and Football table
• Kitchen and snacks
• Bonuses and incentives for employees who quit smoking, ride a bicycle to work, or adopt a child