Growth Account Manager

Summary

Join Lokalise's growing US sales team as a proactive and customer-focused Growth Account Manager! Manage a high volume of small to medium-sized customer accounts, driving growth through expansion, upsell, and upgrades. You will develop strong customer relationships, ensuring retention and satisfaction. Success requires exceptional activity management and modern outbound sales strategies. This role is fully remote, offering flexibility and a competitive benefits package. Ideal candidates possess 1-2 years of experience in account management or sales within a SaaS environment and strong communication skills. Lokalise offers a fast-paced, impactful environment within a growing SaaS company.

Requirements

• 1–2 years of experience in account management, sales, or a customer-facing role, preferably within a SaaS or technology environment
• Proven ability to manage a high volume of accounts while maintaining quality and achieving targets
• Strong activity management skills, with the ability to prioritise tasks and maximise productivity in a fast-paced environment
• Experience executing modern outbound sales strategies, including leveraging tools like LinkedIn Sales Navigator, Outreach.io, or Salesloft
• Exceptional communication and relationship-building skills, with the ability to engage stakeholders at all levels
• Proficiency in using CRM tools like Salesforce to track activities and manage accounts effectively

Responsibilities

• Manage a high volume of customer accounts: Efficiently prioritize and manage activities to ensure all clients receive the attention and support needed to succeed with Lokalise
• Drive revenue growth: Use modern outbound techniques to identify and execute on cross-sell, upsell, and upgrade opportunities within your portfolio of accounts
• Develop strong customer relationships: Engage with customers regularly through calls, emails, and video meetings to build trust and uncover opportunities to expand the relationship
• Monitor account health: Track customer usage metrics and proactively address potential challenges to ensure retention and satisfaction
• Optimise time management: Leverage tools and processes to balance daily activities, pipeline generation, and customer engagement efficiently
• Collaborate cross-functionally: Partner with Sales Development, Customer Success, and Product teams to deliver tailored solutions that meet client needs
• Achieve and exceed revenue targets: Consistently hit or exceed monthly, quarterly, and annual upsell, retention, and growth goals
• Maintain accurate records: Update Salesforce with all account activities, ensuring clear visibility into account health, pipeline opportunities, and performance metrics

Preferred Qualifications

• Experience in the localisation or translation management industry
• Fluency in an additional language, such as Spanish, French, or German
• Knowledge of SaaS sales metrics and processes, including expansion and retention strategies

Benefits

• Competitive salary and employee stock options plan
• Fully remote and flexible working hours
• Co-working budget
• Unlimited vacation policy
• Top-notch tech equipment for your work
• Learning & Development program
• Health insurance
• Wellness benefits
• Mental health support - every employee has access to a dedicated mental health platform
• Great startup atmosphere, team spirit, and team events