Lilt is hiring a
Localization Project Manager

Summary

The Project Manager, Production role is a contract position based in Argentina for LILT, an AI solution company specializing in enterprise translations. The role involves managing a portfolio of accounts, ensuring successful project execution, and maintaining resources to support project management work. Key responsibilities include completing project tasks autonomously, risk analysis, defining and delegating admin work, managing end-to-end project deliverables, and more.

Responsibilities

• Ensure successful production execution across a portfolio of accounts
• Complete project management tasks autonomously
• Maintain resources, core teams and pipeline to support project management work
• Responsiveness to internal and external comms within pre-defined SLAs
• Risk analysis to identify risks, potential issues, plan to and mitigate them
• Define and delegate admin work to PCs Interns
• Take responsibility for end-to-end project deliverables in accordance with SLAs
• Effectively balances and manages priorities across a variety of task types and customers
• Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines
• Escalates issues or problems to manager in an effective manner, along with proposed solutions
• Asks pertinent questions to ensure full comprehension of the task in hand; Strictly follows Production SOPs and best practices. Responsible for CM, Quality and OTD KPIs
• Manage the end-to-end project management workflow
• Ensure all projects are delivered on time as per customer SLA
• Manage quality at project level - including Review, Verification, QA, LQE
• Responds quickly and efficiently to internal and external stakeholders
• Ensure all system admin, including data entry, is accurate
• Process and approves invoicing and payments
• Perform file analysis and engages with Solutions team for support on file types
• Creates and monitors linguistic assets (TM, Style Guides, reference material)
• Demonstrates a deep understanding of all production workflows and processes related to their accounts
• Utilize systems and tools released by Production Enablement
• Train supporting resources on key production processes and methodology
• Develop and maintain process documentation related to their task load and the tasks delegated to other resources
• Consistently follow correct protocols for tasks and accounts
• Monitor and enforce adherence to correct production procedures
• Provides insight to Strategist into revenue forecasts based on production volume
• Manage quality complaints and feedback received from stakeholders
• Raise Customer Support tickets for 100% of production blockers (Jira)
• Identifies resource requirements for production work
• Performs self-sourcing in our existing vendor database and enters sourcing requests when new vendors are needed
• Completes ongoing risk assessment and mitigation for all production areas
• Manage linguist communication for all projects