Localization Quality Manager

Summary

Join Translated, a leading AI-enabled translation services company, as a Japanese Localization Quality Manager! This fully remote contractor role, based in Japan, focuses on ensuring the highest quality Japanese translations for enterprise clients. You will define quality requirements, manage linguists, conduct training, and report on quality to clients and internally. You will be the primary point of contact for clients in Japan, building strong relationships and aligning on expectations. Data-driven analysis will be key to improving quality and efficiency. This role involves close collaboration with various teams, including Community Managers and Data Scientists.

Requirements

• Mother tongue Japanese speaker
• 3+ years experience in Localization and a strong understanding of Localization Quality Management
• Excellent knowledge of English
• Excellent computer and web skills required
• Proven analytical skills with the ability to define improvement plans based on data analysis
• Excellent interpersonal and communication skills
• Excellent fluid intelligence and high work ethic

Responsibilities

• Define quality requirements and frameworks for assigned clients
• Develop client or service-specific training and testing programs specifically for the Japanese language
• Collaborate with CMs to recruit the best resources and negotiate rates
• Manage linguistic assets for clients, including machine translation, translation memory, glossaries, and style guides
• Oversee teams of Japanese linguists, Language Experts and Language Leads for assigned clients, monitoring and improving linguists' performance to ensure consistent high-quality outcomes
• Analyze quality by employing a data-driven approach to define and measure quality metrics, leading to actionable insights for continuous improvement
• Serve as the primary QM point of contact with clients in Japan, attending meetings and presenting quality data and improvement plans during business reviews
• Collaborate with other departments (PgM, PjM, AM) to ensure a seamless and efficient workflow between teams for assigned clients

Preferred Qualifications

Preferred working experience or University studies in business, management or translation

Benefits

• Gym
• Swimming Pool
• Kickboxing
• Water aerobics
• Fitness
• Pilates
• Table Tennis and Football table
• Kitchen and snacks
• Bonuses and incentives for employees who quit smoking, ride a bicycle to work, or adopt a child