Localization Quality Manager

Summary

Join Translated, a leading AI-enabled translation services company, as a Localization Quality Manager! You will drive quality initiatives for human and machine translation workflows, working with translators and directly with top digital clients. This in-house position offers a fully remote option for contractors. Responsibilities include defining quality requirements, developing training programs, managing linguistic assets, overseeing linguist teams, analyzing quality data, serving as the primary client contact, and collaborating with other departments. A data-driven approach is crucial for defining strategies and improving quality. The role requires 3+ years of experience in Localization Quality Management and excellent communication and analytical skills.

Requirements

• 3+ years experience in Localization Quality Management
• Excellent knowledge of English and preferably another language
• Excellent computer and web skills required
• Proven experience with and understanding of automatic quality estimation for MT and machine translation quality best practices
• Proven analytical skills with the ability to define improvement plans based on data analysis
• Excellent interpersonal and communication skills
• Excellent fluid intelligence and high work ethic
• Experience in the translation industry with a focus on Quality Management

Responsibilities

• Define quality requirements and frameworks for assigned clients, both for human and MT workflows
• Develop client or service-specific training and testing programs. Collaborate with CMs to recruit the best resources and negotiate rates
• Manage linguistic assets for clients, including machine translation, translation memory, glossaries, and style guides
• Oversee teams of linguists, Language Experts and Language Leads for assigned clients, monitoring and improving linguists' performance to ensure consistent high-quality outcomes
• Analyze quality by employing a data-driven approach to define and measure quality metrics, leading to actionable insights for continuous improvement
• Serve as the primary QM point of contact with clients, attending meetings and presenting quality data and improvement plans during business reviews
• Collaborate with other departments (PgM, PjM, AM) to ensure a seamless and efficient workflow between teams for assigned clients

Preferred Qualifications

Preferred working experience or University studies in business, management or translation

Benefits

• Gym
• Swimming Pool
• Kickboxing
• Water aerobics
• Fitness
• Pilates
• Table Tennis and Football table
• Kitchen and snacks
• Bonuses and incentives for employees who quit smoking, ride a bicycle to work, or adopt a child