Global Program Manager - Quality

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Program Leader to manage Vault Quality implementation programs for major global customers. This remote, full-time role requires guiding customers' Quality and Manufacturing technology transformations. You will collaborate with various teams, develop strategic relationships with clients, and oversee project execution. The position demands extensive program management experience in the Life Sciences sector and strong leadership skills. Veeva offers competitive compensation, benefits including health insurance, flexible PTO, retirement programs, and a charitable giving program.

Requirements

• 12+ years in large-scale program management with software delivery in the Life Sciences or Healthcare sectors
• In-depth Pharmaceutical R&D knowledge in Quality and Manufacturing
• Track record of success leading diverse global teams to deliver large, complex GxP technology implementations, delivering measurable business results
• Experience in technology strategy and roadmap development for large pharma customers
• Proven executive and communication skills
• Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
• Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
• Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high
• Based in North America with the ability to meet travel requirements

Responsibilities

• Be accountable for Service Delivery for Quality Vault implementations, ensuring the customer’s success on our applications
• Collaborate and actively communicate with the Sales, Strategy, Product Management, Customer Success, and Services Leadership teams at Veeva, keeping everyone aligned and informed on program milestones and activities
• Develop strategic relationships with the customer’s IT and business executives. Work with them to define deployment, governance, and transformation roadmaps. Become the customer’s trusted advisor
• Develop implementation proposals and lead services contract negotiations
• Oversee the project execution performed by the Professional Services team. Act as the first line of defense for customer or internal escalations
• Ensure a smooth transition to, and oversee, the post-deployment application management teams

Preferred Qualifications

• Veeva Vault implementation experience
• Software as a Service implementation experience in GxP space

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program