Logistics Manager

Summary

Join Samsara, a pioneer in the Connected Operations™ Cloud, as a Logistics Manager and oversee all aspects of logistics operations. Ensure timely and cost-effective delivery of goods in excellent condition while maintaining a customer-centric approach. Develop strong relationships with transportation providers and ensure compliance with shipping regulations. This remote position (US-based, excluding San Francisco Bay Area and NYC Metro Area) requires a high attention to detail, strong problem-solving skills, and expertise in parcel, LTL, and freight payment. You will impact global industries, architect your career, and be part of a high-caliber team in a hyper-growth environment. Samsara offers a competitive compensation package and benefits.

Requirements

• Proven experience in logistics operations, specializing in parcel, LTL, and freight pay
• 5+ years of experience in a logistics management role, preferably in a supply chain related environment
• Strong understanding of the end-to-end supply chain and logistics processes
• Excellent negotiation and relationship management skills
• Advanced analytical and problem-solving skills
• Outstanding organizational, communication and interpersonal skills

Responsibilities

• Plan, manage, and coordinate transportation with a focus on Parcel and LTL for outbound freight, to ensure timely and accurate deliveries
• Negotiate contracts and rates with carriers and third-party logistics providers
• Oversee the freight payment and audit processes, ensuring financial accuracy, compliance with contractual obligations, and timely payment to carriers
• Ensure compliance with local, national, and international laws affecting the transportation of goods, including customs regulations
• Develop and implement strategies to streamline processes, increase operational efficiency, and manage freight costs effectively
• Regularly analyze key performance indicators (KPIs) to identify improvement opportunities and implement solutions that enhance customer experience
• Collaborate with cross-functional teams to synchronize operations, support, and logistics strategies with overarching business objectives
• Partner with the support team to establish standards and best practices, ensuring responsive, high-quality support is consistently delivered across all customer interactions
• Implement systems and processes that support seamless customer interactions, enabling quick issue resolution and consistent experiences across touchpoints
• Stay informed of advancements in logistics technology and innovations that can improve efficiency and reduce costs
• Develop contingency plans to handle supply chain disruptions
• Foster a culture focused on customer satisfaction, operational excellence, and continuous improvement, positioning the organization for growth
• Demonstrated customer-centric approach with the ability to prioritize customer satisfaction and tailor logistics strategies to meet client needs effectively
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Zendesk, Salesforce, Netsuite, E2Open or similar application experience is a big plus
• Intermediate skills in GSuite or MS Office

Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more
• Base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles
• For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually
• Top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market positioning