Logistics Manager

Summary

Join Who Gives A Crap, a purpose-led scale-up making eco-friendly products and donating 50% of profits to provide clean water and sanitation. The company seeks a Logistics Manager (UK) for a 12-month parental leave cover. This remote-first role involves overseeing daily operations, strengthening partner relationships, and driving continuous improvement in logistics systems and processes across the UK. The position requires experience with complex logistics systems, strong partnership building, data analysis, and process optimization. The company offers competitive salaries, healthcare support, generous paid leave, learning and development opportunities, and a commitment to social and environmental impact.

Requirements

• You’re no stranger to logistics — you’ve worked with complex systems, built strong partnerships, and know how to hit the ground running
• You’re confident stepping into a fast-paced environment and taking ownership from day one
• You build trusted relationships across teams and suppliers, and know how to collaborate for win-wins
• You focus on what matters to all parties - and deliver on it
• You keep a close eye on performance and use data and KPIs to guide decisions
• You know how to use insights to hold partners accountable and push for better outcomes
• You’re highly organised, analytical and always looking for ways to do things better
• You stay current on tools and trends, and you’re not afraid to suggest (or lead) improvements
• Scaling, shifting and evolving doesn’t faze you
• You know how to stay grounded in the chaos — leaning on systems, structure and your team to keep things moving
• Do you want your work to make the world a better place?
• Do you want to work with other people who feel the same way?

Responsibilities

• Overseeing the day-to-day flow of orders and deliveries in the UK, working closely with our 3PL and carrier partners to meet service targets
• Leading weekly, monthly and quarterly business reviews, using data to drive accountability and improvements
• Owning and evolving our issue and non-conformance trackers for both retail and DTC
• Optimising how orders are released to the warehouse and looking for ways to improve efficiency
• Acting as our UK NetSuite superuser — integrating external data, building dashboards, and embedding it as the single source of truth
• Analysing Customer Service data to identify delivery-related issues and leading action plans to reduce tickets and improve experience
• Enhancing invoice reporting and cost analysis tools to surface trends and ensure accuracy
• Supporting key projects, like product launches and customer service improvements, from planning through execution
• Managing our logistics co-ordinator, working closely together to make positive change for our customers through delightful deliveries

Benefits

• Competitive, market informed salaries
• Meaningful support towards healthcare for our team around the world
• Generous paid leave
• Tailored learning and development opportunities
• Free toilet paper