M365 Modern Workplace System Engineer

Summary

Join RKON, an award-winning IT services company, as a Sr. Consultant, Modern Workplace/Systems Engineer. You will design and implement communication and collaboration solutions for clients undergoing mergers and acquisitions. Responsibilities include managing cloud migrations, collaborating with cross-functional teams, and engaging with clients to understand their needs. This full-time position requires 4-5 years of experience in a solutions engineer role with expertise in Microsoft 365 and cloud migrations. Strong project management and communication skills are essential. The ideal candidate will possess Microsoft 365 certifications and experience with various migration tools.

Requirements

• 4-5 years minimum of similar work experience in a client facing or technology consulting role
• Deep understanding of M365 tenants specifically and SaaS applications in general
• Extensive experience (10+ projects) planning and executing cloud migrations, including but not limited to: M365 tenant-to-tenant migrations
• Email migrations
• Endpoint migrations (both cloud-to-cloud and on-premises-to-cloud)
• Voice migrations, including number porting and call queues/auto-attendants
• SharePoint, OneDrive, Teams, and file share migrations
• Core technology skills: Expert level for M365 and Entra AD; Intermediate level for Intune, Teams, and SharePoint/OneDrive
• Familiarity with migration tools such as Quest, BitTitan, and AvePoint
• Excellent organization, communication, project management, and problem-solving skills
• Efficiently manage multiple tasks and contribute in a fast-paced, team-oriented environment
• Natural problem-solver and self-starter with demonstrated initiative
• Excellent leadership, communication (written and oral), interpersonal, and organizational skills
• Must be energetic, self-motivated, and work well in a team environment with the ability to operate independently
• Ability to travel as needed up to 15% of the time
• Ability to work after hours and weekends intermittently for project cutovers

Responsibilities

• Responsible for building and implementation of solutions involving M365, Entra AD, and endpoints
• Manage the execution of tenant-to-tenant migrations, including migration toolset recommendation and operation
• Collaborate cross-functionally within a team, including consultants from our Cloud & Infrastructure, Cybersecurity, Professional Services, Sales, and Sales Operations practices
• Orchestrate knowledge transfer and sharing best practices with team members that help enhance the quality and efficiency of customer service and process management
• Develop new opportunities and work with account teams identify, pursue, and close strategic business development
• Engage with clients and prospects to understand the nature of their business problem(s), and leverage knowledge and expertise gained over time towards architecting a recommended solution
• Participate in presales and scoping efforts to understand scope, cost and complexity, and create statements of work and work breakdown structures with minimal oversight
• Leveraging RKON’s proven playbook, perform detailed discovery and migration planning
• Participate in, as well as lead, discussions with key decision makers related to solutions, risks/challenges, and deployment strategies & timelines
• Work through complex Statements of Work (SOW) to determine the appropriate deliverables and outcomes
• Create presentations and work products to help facilitate decision making or drive clients & projects towards a desired outcome
• Assist with facilitation of change management activities alongside technical task execution

Preferred Qualifications

• Experience as an IT Consultant working for an MSP and working with multiple environments is strongly preferred
• Additional Preferred Technology Skills (not required): Powershell, Windows Server, MS Exchange, Active Directory Domain Services
• Experience with Google Workspace migrations a plus
• Microsoft 365 Intermediate or Expert level certifications