M365 Systems Engineer

Summary

Join ConnectOS, a top-rated Philippines employer and leading provider of offshore talent, and become a Microsoft 365 Administrator Expert. This role involves providing 2nd and 3rd level technical infrastructure support, adhering to ITIL framework processes, and creating technical documentation. You will manage Microsoft 365 environments, including Intune, Autopilot, and the Defender suite, ensuring governance and compliance. The position requires expertise in M365 admin centers, configurations, and hybrid environments. Enjoy work-from-home flexibility and a competitive benefits package including medical, dental, and life insurance, paid time off, and more.

Requirements

• Knowledgeable of M365 Admin Centres, configurations, tools, processes, and operations
• Manage Microsoft Endpoint Management (Intune / Autopilot etc)
• Manage Microsoft 365 governance and compliance
• Manage Microsoft 365 Defender Suite
• M365 environments and technologies (Exchange Online, SharePoint Online, Teams etc.)
• Hybrid Environments using Microsoft 365 Services
• Understanding of Microsoft 365 lighthouse / Partner Centre
• ITIL certification
• Appropriate Tertiary qualifications and/or IT Industry Certifications with “Microsoft 365 Certified: Administrator Expert” as mandatory or have one of the following prerequisites: Endpoint Administrator Associate,Teams Administrator Associate, Identify and Access Administrator Associate, Security Operations Associate, Information Protection and Compliance Administrator Associate, Any other valid Microsoft certificate is desired

Responsibilities

• Provide 2nd & 3rd level technical infrastructure support or higher within our agreed SLA agreements
• Adhere to Incident, Security, Problem and Change Management processes as per company/customer standards (ITIL Framework)
• Create and maintain technical documentation for customer environments
• Providing escalated support from our neighbouring support teams
• Create knowledgebase articles and process documents
• To provide after hours on-call assistance and/or escalation when required
• Assist with the generation and review of customer Monthly 365 / Intune reports. Along with presenting and discussing the findings

Preferred Qualifications

• Previous experience within a Managed Services Provider (MSP)
• Microsoft development experience with GRAPH, PowerShell scripting, GitHub, Power Apps
• Implement Microsoft/Office 365 services
• Access & Privilege Cloud Platforms
• Modern Work management around Apple support services
• Wintel experience around servers and Active directory services
• Virtual Private Networking
• Antivirus Technologies
• Backup Technologies

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities