Majors Account Executive

Summary

Join PagerDuty as a Majors Account Executive and contribute to the growth of our Operations Cloud. This hybrid role involves managing a portfolio of 30-50 high-value accounts, focusing on both expanding existing relationships and acquiring new customers. You will be responsible for developing and executing strategic account plans, identifying new revenue opportunities, and closing new business. Success in this role requires strong sales expertise, consultative skills, and the ability to build lasting relationships with clients. The position offers a competitive salary and benefits package, including flexible work arrangements and generous paid time off.

Requirements

• 5+ years of field sales experience, with a focus on software/SaaS sales
• 3+ years of experience in expanding relationships within existing accounts and acquiring new business
• Commercial or Enterprise Account Management experience with $500M+, Global 2000 companies
• Proven track record in selling across multiple products or services

Responsibilities

• Value Selling: Demonstrate the unique value of PagerDuty's products and services to new and existing customers
• Account Expansion & Acquisition: Balance time between growing existing accounts and prospecting for new business; identify new revenue opportunities within current accounts and develop strategies to win new accounts
• Strategic Account Development: Develop and execute strategic plans to expand accounts and identify new high-potential opportunities; stay aligned with customer objectives and business needs
• Sales Effectiveness: Establish and maintain strong relationships with clients; negotiate positive outcomes, ensuring mutual success
• Executive Engagement: Conduct high-level conversations with senior executives to uncover strategic needs and align solutions to their business challenges
• Sales Execution: Ensure thorough pipeline management, prepare for meetings and presentations, and follow up on commitments
• Prospecting & New Business Development: Utilize marketing, alliances, and BDR programs to uncover new logo opportunities; qualify prospects and develop strategies to win new business
• Planning & Forecasting: Map out territory and account strategies; develop an effective sales approach; provide accurate forecasts
• Cross-functional Collaboration: Engage internal resources to drive deals forward and ensure a seamless customer experience

Preferred Qualifications

• Experience supporting customers in the Northeast US and Southern Ontario
• Strong time management, complex deal management, account planning, and analytical skills
• Consistent history of exceeding sales targets and driving revenue growth
• Self-starter with the ability to work independently and collaborate effectively with teams
• Experience with Sales Methodology training (e.g., MEDDIC, SPIN, Command of Message, Challenger Sales)

Benefits

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs